HANS PETER BETSLEY GERMAIN
Indianapolis,IN
Summary
High-energy Supervisor successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns as well as contributing new ideas that drive company growth. Organized and diligent with excellent written, oral, and interpersonal communication skills.
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
4
4
years of professional experience
Work History
Machine Operator
Tsuda USA
Greenfield, IN
06.2024 - 12.2024
- Observe machine operations to detect any problems or defects in the finished product.
- Adjust machine settings to complete tasks accurately.
- Verified production orders prior to starting set-up.
- Prepared machine for production processes by equipping with required tools and parts.
- Load raw materials into machines according to specified measurements.
Receiving Clerk
Amazon
INDIANAPOLIS, IN
08.2023 - 05.2024
- Answered phones in a courteous manner while providing excellent customer service.
- Processed customer orders promptly and accurately.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Scanned documents into digital formats ensuring accuracy of content.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Provided excellent customer service to ensure satisfaction.
- Utilized computer software programs to create reports, labels, forms.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents.
TEAM LEAD ASSOCIATE
Greenrabbitdesigns
Whitestown, Indiana
05.2022 - 05.2024
- Identify all issues in team and provide continuous support to all members according to operating standards
- Supervise effective working of production personnel and prepare effective production schedules and ensure compliance to all company policies
- Coordinate with equipment and process teams ensuring compliance with all protocols and maintain quality
- Prepare vacation schedule for all employees, maintaining continuous production
- Manage and prioritize all production processes and implement all production plans.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Supervisor
Quality Financial Group LLC
INDIANAPOLIS, INDIANA
12.2020 - 04.2023
- Managed team of 15 professionals
- Developed department's first incentive performance plan, which motivated staff and resulted in a 23% increase in sales
- Ensure compliance with workplace policies according to safety objectives.
Education
Associate Degree of Odontology -
Unifa College
Tabarre, Ouest, Haiti01.2020
Skills
- Security guard supermarket
- Operations management
- Staff development
- Inventory control
- Change management
- Performance metrics
- Secretary tax preparer
- Cross-functional team management
- Supervision and training
- Skilled negotiator
- Sound judgment
- Warehouse associate
- Production Monitoring
- Performance monitoring
- Quality Control
- Coaching and Mentoring
- Product Management
- Operations Management
Languages
Spanish english French Creole
Professional
Timeline
Machine Operator
Tsuda USA
06.2024 - 12.2024
Receiving Clerk
Amazon
08.2023 - 05.2024
TEAM LEAD ASSOCIATE
Greenrabbitdesigns
05.2022 - 05.2024
Supervisor
Quality Financial Group LLC
12.2020 - 04.2023
Associate Degree of Odontology -
Unifa College