Hanya Zargaran
Mission Viejo,CA
Summary
Goal-oriented with 12 years of experience in sales and account relations. Consistently establishes competitive structures, handles large customer load and seeks out new leads with independent and hardworking approach.
Overview
13
13
years of professional experience
Work History
Legal Admin/Account Manager
Oakstone Law Group
12.2022 - Current
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Liaised between account holders and various departments such as legal team and attorneys
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Manage 250 accounts by reviewing and mitigating discrepancies and collaborating with account holders.
Account Manager
State Farm
06.2021 - 12.2022
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Met, engaged and pursued customers through networking, referrals and marketing.
- Utilized sales data to evaluate sales performance and make proper adjustments.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Contributed to annual revenue goals by selling new services and developing new accounts.
Real Estate Consultant
First Team
05.2020 - 05.2021
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Coordinated appointments to show marketed properties.
- Generated leads for sales and rental properties through cold calls and referrals.
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Reviewed and executed confidential documents, contracts and disclosures.
Production Coordinator
Trilogy Animation- Universal Studios
12.2018 - 09.2020
- Scheduled and organized the meetings.
- Created and maintained schedules and provided internal support for the team.
- Coordinated with directors and designers to aline them with the project timelines.
- Communicate with freelance team members through phone calls and e-mails and make sure of their on-time project submissions.
Real Estate Agent
Damac Group
06.2014 - 11.2016
- Managed real estate transactions from initiation to closing.
- Showed residential properties and explained features, value and benefits of available homes.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Planned and coordinated open house events to move properties.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
Sales Representative
Nokia
03.2011 - 12.2013
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Answered product questions with up-to-date knowledge of sales and promotions.
Education
Bachelor of Arts - Audio Studio Production
SAE Institute of Technology - Los Angeles
Los Angeles, CA05.2015
Associate of Science - Business Administration
HERIOT WATT
DUBAI 05.2011
Certificate - High Performance Collaboration: Leadership
Northwestern University
Evanston, IL12.2020
Skills
- Customer Relationships
- Problem-Solving
- Lead Generation
- Acquisition and Retention Strategies
- Performance Evaluations
- Account Management
- Customer Service
- Business Development
- Communication Skills
- Strong Lead Development Skills
- Project Management
- Goal Setting
- Time Management
- Strategic Account Planning
- Teamwork and Collaboration
- CRM Software
Additional Information
- CRM Focus on the customer service side of the insurance sales cycle, manage and nurture customer relationships, and lead all client communications. Responding to customer inquiries, explaining coverage and premiums, informing clients on any policy or billing changes, and facilitating the claims process between clients and adjuster. Work Closely with the rest of the team to enable ongoing and future sales and renewals.
Timeline
Legal Admin/Account Manager
Oakstone Law Group
12.2022 - Current
Account Manager
State Farm
06.2021 - 12.2022
Real Estate Consultant
First Team
05.2020 - 05.2021
Production Coordinator
Trilogy Animation- Universal Studios
12.2018 - 09.2020
Real Estate Agent
Damac Group
06.2014 - 11.2016
Sales Representative
Nokia
03.2011 - 12.2013
Bachelor of Arts - Audio Studio Production
SAE Institute of Technology - Los Angeles
Associate of Science - Business Administration
HERIOT WATT
Certificate - High Performance Collaboration: Leadership
Northwestern University
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