Supervisor/ Manager
Open To Work
Hao Nguyen
Oreilly Auto Parts Distrbution Center
Temecula,CA
2
Languages
33
years of professional experience
Dynamic distribution center support manager with over 13 years of experience in operational management and employee supervision. Proven track record of implementing strategies that increased sales by 5% annually and improved productivity by 15% through effective scheduling. Expertise in training programs leading to a 15% reduction in turnover and adept at resolving customer complaints to enhance satisfaction ratings. Committed to leveraging skills to optimize supply chain efficiency and drive growth in future roles.
Diligent Store Manager with strong background in managing return processes and improving efficiency. Successfully led teams to streamline workflows and enhance customer satisfaction. Demonstrated leadership and problem-solving skills in high-pressure environments.
Work History
Returns Supervisor
10 Months- Streamlined returns workflow, reducing processing time and increasing efficiency.
- Supervised returns processing, ensuring compliance with company policies and procedures.
- Trained and mentored staff on returns management best practices and safety protocols.
- Analyzed return trends to identify areas for improvement in inventory management.
- Collaborated with cross-functional teams to resolve customer service issues related to returns.
Store Manager
13 Years 6 Months- Formulated innovative sales strategies, attaining a 5% annual increase in sales and profits.
- Formulated innovative sales strategies that led to a 5% annual increase in sales and profits.
- Engineered weekly work schedules for 40 employees, resulting in a 15% improvement in productivity.
- Engineered weekly work schedules for 40 employees, increasing productivity by 15%.
- Recruited, trained, and mentored hundreds of employees, cultivating a positive work environment.
- Recruited, trained, and mentored hundreds of employees, fostering a positive work environment that enhanced team cohesion.
- Executed daily banking tasks flawlessly over 13 years, ensuring the security of company funds.
- Guaranteed efficient store opening and closing procedures to uphold operational integrity.
Senior Assistant Manager
8 Years 11 Months- Evaluated products and service offerings to align with customer expectations and enhance satisfaction.
- Managed daily operations, including opening and closing procedures and cash handling, to maintain operational efficiency.
- Monitored compliance with company policies and procedures regarding operations, safety, and customer service to uphold standards.
Third Key Associate
5 Years 5 Months- Conducted inventory audits ensuring accurate shelf stock management.
- Identified process improvement opportunities and cost-saving initiatives.
- Identified process improvements and proposed cost-saving initiatives.
Load Crew-Lead
3 Years 10 Months- Coordinated cross-departmental efforts to streamline operations.
- Collaborated with senior management on strategic initiatives, driving productivity enhancements.
- Guided and supported team members to achieve successful task completion.
Education
High School diploma - General Studies
Skills
Talent acquisition
Budget Management
Team Leadership & Staff Development
Team leadership
Inventory Control
Returns Analysis
Dispute resolution
Customer Service Management
Customer service
Staff Scheduling
Conflict Resolution & Complaint Handling
Product Returns Assessment
Returns Compliance
Associate training
Communication
Customer service management
Relationship building
Critical thinking
Computer proficiency
Data entry
Scheduling
Scheduling
Returns Satisfaction
Follow-up
Product expertise
Team development
LANGUAGES
English (Native)
Vietnamese (Native)
Timeline
Returns Supervisor
Oreilly Auto Parts Distrbution Center
10.2025 - CurrentRead More
Store Manager
Smart & Final
06.2011 - 12.2024Read More
Senior Assistant Manager
Smart & Final
07.2002 - 06.2011Read More
Third Key Associate
Smart & Final
01.1997 - 06.2002Read More
Load Crew-Lead
Smart & Final Extra
02.1993 - 12.1996Read More
El Toro High School
High School diploma from General Studies
Read More