Haocheng Lu
Shanghai
Summary
I am a conscientious and responsible professional, having maintained a spotless record with no complaints throughout my employment.
I am skilled in network troubleshooting and basic IT operations, and proficient in using data analysis tools such as Power BI to organize and visualize inspection data, generate regular IT maintenance reports, and support data-driven operational improvements.Results-oriented IT professional with a focus on network troubleshooting and data analysis. Experienced in enhancing IT operations through insightful reporting and technical support, ready to contribute to organizational efficiency and continuous improvement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT support
Shanghai Zifu Real Estate Co., Ltd.
Shanghai
08.2024 - Current
- Handled IT equipment provisioning and conducted onboarding training for new hires.
- Responsible for the installation, configuration, and upgrade of operating systems and common office software.
- Managed and supported audio-visual systems in meeting rooms to facilitate uninterrupted meetings and presentations.
- Processed and analyzed inspection data using Power BI, delivering regular reports that enabled continuous improvement of IT operations based on insights.
- Managed routine troubleshooting of network equipment, conducted fundamental network diagnostics, and performed restoration to maintain continuous and stable network performance.
IT Helpdesk
Shanghai Liquan Electronic Technology Co., Ltd.
Shanghai
04.2020 - 08.2023
- Daily maintenance and inspection of network equipment.
- Provided campus-wide technical support, diagnosing and resolving hardware and software issues for faculty, staff, and students.
- Maintained the campus card system by managing access permissions for incoming freshmen, and graduating students.
- Responsible for maintaining the internal network of East China University of Political Science and Law and troubleshooting network issues.
- Supported database performance improvements by refining indexes and queries, leading to faster system response during high-traffic times.
- Responsible for physical installation, cable management, and basic network setup for new data center hardware.
Education
Bachelor of Science - Computer Science And Software Engineering
National University of Ireland, Maynooth
Dublin08-2024
Bachelor of Science - Network Engineering
Shanghai Dianji University
Shanghai04-2020
Skills
- Network troubleshooting
- Operating system configuration
- IT support experience
- IT asset management
- Front-end development
- Data analysis
Certification
- IELTS Band 7.0
- Oracle Certified Professional (OCP) Database
- Level 1 Certified Data Analyst Certificate
Timeline
IT support
Shanghai Zifu Real Estate Co., Ltd.
08.2024 - Current
IT Helpdesk
Shanghai Liquan Electronic Technology Co., Ltd.
04.2020 - 08.2023
Bachelor of Science - Computer Science And Software Engineering
National University of Ireland, Maynooth
Bachelor of Science - Network Engineering
Shanghai Dianji University
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