Haojie Zhuang
Ackworth,IA
Summary
Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Financial Services Manager
China Merchants Bank
07.2018 - Current
- Developed strong relationships with customers through high levels of customer service.
- Handled confidential information in professional manner.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Collaborated with other departments to promptly process loan applications.
- Examined customer loan applications for loan approvals and denials.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Utilized risk management strategies to attain high loan approval rates.
Online Store Manager
Sole Proprietorship
01.2016 - 07.2018
- Increased sales and customer satisfaction through personalized servicing.
- Located merchandise across various stores to address customer needs.
- Provided superior and individualized customer service.
- Updated company website with deals and product packages.
- Responded to internet inquiries and phone calls in timely matter.
- Annual gross sale of more than $300,000 with 30% return rate
Education
Bachelor of Science - Engineering Technology
Shenzhen University
Shenzhen, China07.2018
Skills
- Economics Understanding
- Customer Relationship Management
- Business Development
- Networking and Partnership Development
- Team Player
- Creative Solutions
- Loan Application Management
- Bank Product Marketing
Accomplishments
- Received “Class A” service award from 2020 - 2022.
- Received “ Excellent Retail Account Manager of the Year” service award in 2020.
- Repeatedly commended by superiors for excellent customer service.
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Certification
English - CET6
Korean - TOPIK2
Timeline
Financial Services Manager
China Merchants Bank
07.2018 - Current
Online Store Manager
Sole Proprietorship
01.2016 - 07.2018
Bachelor of Science - Engineering Technology
Shenzhen University
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