Vallie Hilliard

• Assisted groomers with bathing and drying pets using professional grooming tools.
• Maintained cleanliness of grooming areas, ensuring a safe environment for pets and staff.
• Cleaned and sanitized equipment and surfaces to protect animal and staff health.

• Cleaned and sanitized kennels, ensuring a safe environment for pets.
• Monitored animal behavior and health, reporting concerns to veterinary staff.
• Assisted in feeding schedules, providing appropriate nutrition to animals.
• Administered medications under supervision, following proper safety procedures.
• Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
• Stayed on top of laundry, sweeping and disinfection protocols.
• Monitored animals for signs of illness or distress and reported to supervisor immediately.
• Supported animal health by keeping areas clean, neat and properly sanitized.
• Organized inventory of food, bedding supplies, toys and other items needed for animal care.
• Responded to emergency situations in a timely manner while following safety protocols.
• Provided humane treatment of all animals at all times.
• Conducted behavior assessments on new arrivals to determine appropriate housing needs.
• Maintained clean and orderly play yards, kennels and cages.
• Walked dogs while enforcing good behavior and manners.
• Exercised animals to maintain physical and mental health.
• Developed positive relationships with volunteers who provided support during busy periods.
• Performed minor grooming services such as brushing fur coats and trimming nails.
• Answered incoming calls in a professional manner and directed callers to the appropriate personnel.

• Assisted customers with menu selections and special requests.
• Prepared and served beverages, ensuring quality and consistency.
• Operated cash register, processing transactions accurately and efficiently.
• Collaborated with team members to manage inventory levels effectively.
• Handled customer inquiries and resolved issues promptly.
• Trained new staff on café procedures and service standards.
• Developed knowledge of coffee brewing techniques and equipment usage.
• Maintained a clean and organized work environment, including countertops, tables, shelves and equipment.
• Stocked inventory of food items such as pastries, sandwiches and salads.
• Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
• Rotated and replenished products in display cases.
• Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

Since I worked at a Dunkin' before I came into this job without needing to be trained.
Our location is under new management, and turning around for the better. We have
lots of new people who need to be trained, so I am helping train and just filling in
where I'm needed.
I enjoy the environment and the work I am doing. However, this is only a part time job
so I need to supplement with another job.
Identified opportunities for process improvements within the department.
Collaborated with team members to achieve daily goals.

As a Team Member I had to learn how to work all of the different stations; front counter,

expiditor, food station, drive thru drinks, drive thru cash, and taking orders. This is
where I learned to be flexible with my work.
In this job you just have to do whatever makes the day flow best and you absolutely had
to work as a team.
I learned my deep cleaning skills from them and practiced sanitary food prep.

• I would open the store, make the biscuits, set them out, and clean up the kitchen in the
  early mornings.
  In the late mornings, I would run the register and re-stock.
  At noon, I would open the adjacent ice cream shop. Which included cleaning, stocking,
  helping customers, and running the register. I would do this until the end of my shift,
  when the next shift came in.
  I would also assist my manager in counting drawers, ordering, and processing trucks.

Loaded and unloaded materials onto or from pallets, trucks, or other vehicles.
Leveled the ditch with grading equipment.
Laying the chambers, pipes, and connecting the system.
Lifted objects weighing up to 50 pounds without assistance when necessary.
Organized tools, supplies, and equipment needed for specific jobs according to
instructions provided by supervisor.
Cleaned work area after job completion ensuring all debris is properly disposed of.
Loaded tools and extra supplies back onto the truck and secure them.