Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Natasha Rosa

Casselberry,FL

Summary

Compassionate pet caretaker with extensive experience in all aspects of bathing, cleaning, feeding, supervising, and caring for animals. Strong communication and problem-solving abilities and particular talent in nail trimming, ear cleaning/plucking, teeth brushing, bathing and drying dogs. Consistently delivering quality service and high level of excellence in animal care and customer service. Determined to work hard in fast-paced and stressful environments. Team-driven and compassionate towards all animals. Self-motivated and a true team player. Eager and more than willing to learn more about animal health and behavior.

Overview

3
years of professional experience

Work History

Abbie's Grooming Room
Longwood, FL

Groomer's Assistant
07.2023 - Current

Job overview

  • Delivered excellent service to pet owners to drive repeat business.
  • Assisted Groomers with bathing and drying cats and dogs of various breeds and sizes.
  • Cleaned up after each animal to maintain a safe work environment.
  • Helped maintain inventory levels by restocking shelves with necessary supplies at the end of each day.
  • Observed signs of stress or discomfort in animals during grooming session and took corrective action immediately.
  • Greeted customers warmly upon arrival, answered questions about services offered, and provided customer service support when needed.

Pet Paradise Lake Nona
Orlando, FL

Pet Care Associate
10.2022 - Current

Job overview

  • Swept and mopped floors, cleaned kennels and runs, scooped up feces on each pet's designated porch, and emptied trash to reduce the risk of infection among people and animals
  • Provided constant attention and focus to lodged animals, ensuring a high level of care and oversight
  • Relieved boredom and stress by walking, playing, kissing, and caring for the pets
  • Restocked supplies and rotated items to keep operations running smoothly and prevent perishable goods from expiring
  • Kept track of the animals' health and behavior by completing a quick physical after check-in and before check-out, looking at each animal's urine and feces, and observing appetite during and after each feeding
  • Followed all pet care instructions provided by each pet's owners, including dietary requirements and medication schedules
  • Kept all dishes and utensils used during each feeding exceptionally clean and ready to use.

Pet Supplies Plus - Goldenrod Orlando, FL
Orlando, FL

Groom Tech
03.2021 - 10.2022

Job overview

  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs
  • Contributed to animal health by keeping all areas including kennels, grooming areas, front desk, and bathing room clean, tidy, and sanitized
  • Took in information about the pet's health, behavior, potential allergies, and other details in order to provide complete records and methods of owner contact
  • Used a gentle approach for anxious pets, clipping nails and trimming hair around pads and paws
  • Washed, groomed, and trimmed each animal to improve coat health
  • Refilled shampoo bottles, sanitized clippers, combs, and brushes, and placed clean towels at each station following each shift.

Pet Supplies Plus - Goldenrod Orlando, FL
Orlando, FL

Team Lead
12.2021 - 03.2022

Job overview

  • Assisted customers in locating appropriate store locations, answered product questions, and provided solutions to various issues, including refunds, store feedback or complaints, or products
  • Used my knowledge to assist new team members in learning how to operate registers, merchandise stock, and meet customer needs, resulting in increased group performance and customer satisfaction
  • Oversaw a team of 8 cashiers, ensuring that they exceeded expectations and provided exceptional service to each and every customer
  • Handled POS transactions such as cash, credit and debit card purchases, and refunds
  • Kept drawers accurate and secure by checking large bills with counterfeit markers, storing large bills, and keeping adequate change
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized
  • Kept orderly and accurate accounting records by monitoring sales documentation at the end of the day
  • Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.

Education

Paragon Pet School

Grooming Tech Certification
01.2022

Cypress Creek High School

High School
01.2019

Skills

  • Customer service expert
  • Safe nail trimming
  • Multitasking abilities
  • Dependable and responsible
  • Organization and time management
  • Teamwork and collaboration
  • Great telephone etiquette
  • Scheduling and appointment setting
  • Problem-solving
  • Attention to detail
  • Public speaking and performing
  • Flexible and adaptable
  • Documentation and reporting
  • Great at computers (Microsoft word, excel, powerpoint, etc)
  • Problem Identification
  • Performance Monitoring
  • Complaint Resolution
  • Team Supervision
  • Cash Handling
  • Staff Training
  • Managing paperwork
  • Safe chemical handling
Availability
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sunday
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afternoon
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Timeline

Groomer's Assistant

Abbie's Grooming Room
07.2023 - Current

Pet Care Associate

Pet Paradise Lake Nona
10.2022 - Current

Team Lead

Pet Supplies Plus - Goldenrod Orlando, FL
12.2021 - 03.2022

Groom Tech

Pet Supplies Plus - Goldenrod Orlando, FL
03.2021 - 10.2022

Paragon Pet School

Grooming Tech Certification

Cypress Creek High School

High School

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