Haran Mercury
Brooklyn,New York
Summary
Aspiring Healthcare Administrator with a Master of Public Health specializing in Healthcare Administration, committed to optimizing patient care and enhancing healthcare services. Proven experience in team leadership and service optimization, with a strong focus on driving quality improvements and implementing data-driven solutions. Aiming to contribute to public health initiatives that improve patient experiences and health outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Navigator (Volunteer)
Brooklyn Free Clinic
Brooklyn, NY
05.2024 - 10.2024
- Acted as liaison between patients and providers, assisting patients in understanding care plans, coordinating appointments, and navigating healthcare resources
- Provided health education and resource referrals, ensuring underserved patients had access to needed support and information
- Enhanced patient satisfaction by offering empathetic, culturally competent communication and addressing patient inquiries promptly
- Facilitated access to community resources for patients experiencing social determinants of health that impact their wellbeing
Physical Therapy Aide
JAG-ONE Physical Therapy
New York, NY
06.2021 - 06.2024
- Supported patient rehabilitation by implementing therapist-approved exercise routines, resulting in a 25% improvement in therapy session outcomes
- Maintained comprehensive patient records and documented progress to support accurate treatment planning and enhance patient care quality
- Improved clinic efficiency by managing therapy equipment and preparing therapy rooms, leading to a 20% increase in session efficiency
- Collaborated with therapists on patient mobility goals, contributing to interdisciplinary care and patient-centered treatment plans
Customer Success Agent (Remote)
He@lth Solutions
Brooklyn, NY
09.2021 - 10.2022
- Serve as the primary contact for patients, addressing inquiries about services, billing, and appointment scheduling, ensuring a positive experience throughout each patient's healthcare journey
- Successfully resolve complex issues by coordinating with various healthcare departments, improving the first-contact resolution rate by 20%
- Conduct onboarding sessions for new patients, providing thorough guidance on healthcare services, online account management, and available resources
- Proactively reach out to patients to gather feedback on service quality, capturing insights to inform improvements in service offerings and operational processes
Sales Supervisor
VINCE
New York, NY
08.2017 - 06.2021
- Promoted repeat business and enhanced client relationships, leading to a 20% increase in repeat customers and a 25% boost in satisfaction
- Exceeded daily sales targets by an average of 15%, contributing directly to store revenue and profitability through excellent customer service and engagement
Key Holder
Icebreaker Touch Lab
New York, NY
05.2016 - 04.2017
- Created engaging in-store experiences, leading to a 10% increase in sales
- Consistently exceeded personal sales targets and KPIs by 20%
- Innovated selling techniques that improved customer satisfaction and retention
Education
Master of Public Health (MPH) - Healthcare Administration
SUNY Downstate Medical Center
Brooklyn, NY05-2025
Bachelor of Science - Biology
CUNY Medgar Evers College
Brooklyn, NY05-2021
Skills
- Coordinated Patient Services
- Health Systems Navigation
- Continuous Quality Enhancement
- Data Analysis for Health Services
- Community Engagement
- Public Health Policy
- Patient mobility and rehabilitation
- EMR software proficiency
- Patient Record Management
- Performance Metrics Tracking
Websites
Certification
CITI Program Course, Scribe America LLC, 2021
Timeline
Patient Navigator (Volunteer)
Brooklyn Free Clinic
05.2024 - 10.2024
Customer Success Agent (Remote)
He@lth Solutions
09.2021 - 10.2022
Physical Therapy Aide
JAG-ONE Physical Therapy
06.2021 - 06.2024
Sales Supervisor
VINCE
08.2017 - 06.2021
Key Holder
Icebreaker Touch Lab
05.2016 - 04.2017
Master of Public Health (MPH) - Healthcare Administration
SUNY Downstate Medical Center
Bachelor of Science - Biology
CUNY Medgar Evers College
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