Haray Waiters
Beltsville,MD
Summary
Dynamic retail professional with extensive experience at Lowe's Companies Inc., excelling in effective leadership and store operations. Proven track record in enhancing customer satisfaction and driving sales through strategic merchandising and team management. Adept at employee coaching and implementing efficient inventory management systems, resulting in improved operational performance.
Overview
18
18
years of professional experience
Work History
2nd Assistant Store Manager
Lowe's Companies Inc
08.2024 - Current
- Conducted regular audits of merchandise inventory levels to identify discrepancies or potential shrinkage concerns before they escalated into significant losses.
- Trained store associates on operating practices and procedures.
- Assumed certain management responsibilities in absence of store manager.
- Collaborated with other Assistant Managers to develop promotional events, seasonal campaigns, and special offers that drove foot traffic and increased sales.
3rd Assistant Store Manager
Lowe's Companies Inc
08.2021 - 08.2024
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
2nd Assistant Store Manager
Lowe's Companies Inc
04.2021 - 08.2021
- Performed routine maintenance tasks such as cleaning shelves or organizing backroom storage areas to maintain a tidy workspace conducive to efficiency.
- Assisted in achieving store profitability goals through diligent inventory management and loss prevention efforts.
- Oversaw daily cash handling procedures, ensuring accurate accounting of all transactions while minimizing discrepancies or losses.
- Maintained in-store presence to provide excellent customer service.
Shipping and Receiving Manager
Lowe's Companies Inc
08.2020 - 04.2021
- Pulled, verified, and packaged items for shipment.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
Back End Support Manager
Lowe's Companies Inc
07.2019 - 08.2020
- Monitored system performance indicators, taking corrective action as needed to maintain optimal functionality.
- Championed process improvements that led to streamlined workflows and increased productivity among the team members.
- Recommended and assisted in implementing operating procedures and promoted continual improvement.
- Established strong relationships with clients, ensuring their satisfaction through timely resolution of concerns.
Department Supervisor Hardware Tools
Lowe's Companies Inc
01.2019 - 07.2019
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
Service Manager 4
Lowe's Companies Inc
09.2018 - 01.2019
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Resolved customer complaints in professional and timely manner.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Plumbing Professional
Lowe's Companies Inc
10.2016 - 09.2018
- Updated existing plumbing systems in older buildings to meet current code requirements while preserving historical integrity.
- Improved customer service ratings by addressing concerns promptly and professionally.
- Mentored junior plumbers, sharing industry knowledge and best practices for success.
- Reduced callbacks for repairs by maintaining thorough documentation of completed jobs.
Temp Service Manager
Lowe's Companies Inc
04.2017 - 07.2017
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
OPE Specialist
Lowe's Companies Inc
05.2016 - 10.2016
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Non-CDL Delivery Driver
Lowe's Companies Inc
12.2012 - 06.2016
- Conducted vehicle inspections daily, reporting any issues promptly for prompt resolution.
- Coordinated with other drivers to share best practices for improved overall team performance in meeting deadlines and maintaining safety standards.
- Trained new drivers on company protocols, safe driving practices, and efficient routing techniques.
- Provided clear communication with team members to ensure smooth operations during deliveries.
Delivery Puller
Lowe's Companies Inc
05.2012 - 12.2012
- Maneuvered heavy equipment using hand trucks, motorized carts and pallet jacks.
- Reduced order processing time with effective organization and prioritization of tasks.
- Moved shipping totes from conveyors and packed containers for truck loading.
- Demonstrated flexibility in adapting to changing priorities or special requests from management while maintaining quality work output.
Delivery Driver Non CDL
Lowe's Companies Inc
12.2006 - 05.2012
- Delivered packages to customer doorsteps and business offices.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Store Cashier
Lowe's Companies Inc
11.2006 - 12.2006
- Adhered to strict cash handling policies, reducing the risk of theft or mismanaged funds within the store setting.
- Supported loss prevention efforts by identifying potential shoplifters and reporting suspicious activity to supervisors or security personnel as needed.
- Managed register during high-volume shifts, maintaining accuracy and efficiency in financial transactions.
- Enhanced customer satisfaction by efficiently processing transactions and providing excellent service.
Skills
- Effective leadership
- Store operations
- Team management
- Employee scheduling
- Delegation
- Store merchandising
- Team leadership and coaching
- Customer service
Timeline
2nd Assistant Store Manager
Lowe's Companies Inc
08.2024 - Current
3rd Assistant Store Manager
Lowe's Companies Inc
08.2021 - 08.2024
2nd Assistant Store Manager
Lowe's Companies Inc
04.2021 - 08.2021
Shipping and Receiving Manager
Lowe's Companies Inc
08.2020 - 04.2021
Back End Support Manager
Lowe's Companies Inc
07.2019 - 08.2020
Department Supervisor Hardware Tools
Lowe's Companies Inc
01.2019 - 07.2019
Service Manager 4
Lowe's Companies Inc
09.2018 - 01.2019
Temp Service Manager
Lowe's Companies Inc
04.2017 - 07.2017
Plumbing Professional
Lowe's Companies Inc
10.2016 - 09.2018
OPE Specialist
Lowe's Companies Inc
05.2016 - 10.2016
Non-CDL Delivery Driver
Lowe's Companies Inc
12.2012 - 06.2016
Delivery Puller
Lowe's Companies Inc
05.2012 - 12.2012
Delivery Driver Non CDL
Lowe's Companies Inc
12.2006 - 05.2012
Store Cashier
Lowe's Companies Inc
11.2006 - 12.2006
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