HARDIK POKHREL
Santa Clara,CA
Summary
For me, my Network is Net Worth. I love being around diverse people and want to be a positive addition to any team, I am with.
Overview
6
6
years of professional experience
Work History
Captain
CHE FICO Parco Menlo
11.2023 - Current
- Delivering a seamless, top-tier fine dining journey with personalized care and expertise
- Expertly guiding guests through our exceptional menu, ensuring a delightful culinary experience
- Ensuring smooth service, seamlessly coordinating between kitchen and table with ease
- Handling any guest concerns promptly and discreetly, maintaining professionalism at all times
- Representing the epitome of hospitality, embodying excellence in every interaction with guests
Lead Server
Copra
01.2023 - 11.2023
- I was the first employee at Copra
- Played an integral role in uplifting the service standards along with the management to make Copra the No.1 new restaurant in the United States for 2023
- Persuaded or influenced guest purchases by enticing them with higher margin items and add-ons
- Recorded transactions in the point of sales system to deliver prompt service
- Resolved customer complaints and inquiries in a timely manner
- Used focus and memorization skills to keep track of tables and remember orders
- Executed seamless front-of-house tasks, creating unforgettable dining moments
Server
Ettan
12.2020 - 01.2023
- Greeted and accommodated guests, building positive experiences from the first interaction
- Checked in with guests throughout meal service, replenishing drinks, and catering to additional requests
- Used good communication skills to reduce guest dissatisfaction
- Prioritized multiple tasks in a dynamic environment and stayed calm and composed
- Assisted with the training of new staff members
CEO AND CO FOUNDER
Thailoo.com
01.2019 - 03.2022
Education
DIGITAL MARKETING -
UNIVERSITY OF ILLINOIS
DEFI DEEP DIVE -
DUKE UNIVERSITY
Entrepreneurship -
WHARTON UNIVERSITY
01.2023
Skills
- Taking Care of VIP guests (Celebrities, CEOs, Politicians)
- Handling private dining events from 20-100 guests
- Successfully led a startup to rank 90 in traffic in Nepal
- Digital Marketing
- Strong Leadership
- Italian Wines
Timeline
Captain
CHE FICO Parco Menlo
11.2023 - Current
Lead Server
Copra
01.2023 - 11.2023
Server
Ettan
12.2020 - 01.2023
CEO AND CO FOUNDER
Thailoo.com
01.2019 - 03.2022
DEFI DEEP DIVE -
DUKE UNIVERSITY
DIGITAL MARKETING -
UNIVERSITY OF ILLINOIS
Entrepreneurship -
WHARTON UNIVERSITY
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