Harianny Parra
Sales Agent
Philadelphia,PA
Summary
Personable sales agent with highly developed skills in lead generation, account retention and relationship management. Well-educated in assessing customer needs, introducing new products and services and processing transactions. Proficient in CSG, Einstein 360, Retail 360 and X store.
Overview
2
2
years of professional experience
Work History
Sales Agent
Comcast
07.2023 - Current
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Explained features and advantages of comcast/xfinity products or services to promote sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Logged reports, expenses, receipts, and sales in company database.
- Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
- Adjusted sales scripts to better target needs of specific individuals, boosting sales by 100%.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Contributed to team objectives in fast-paced environment.
- Used customer insights to develop innovative sales strategies to increase sales.
- Informed customers of promotions to increase sales productivity and volume.
Brand Ambassador
Original X Productions.
02.2023 - 05.2023
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Collaborated with local field sales to promote brand awareness and sales results.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
- Conducted consumer surveys and analyzed purchasing trends.
- Greeted customers warmly and pleasantly answered inquiries.
- Maintained clean, organized and professional work environment.
- Worked with team to achieve sales goals for products.
- Maintained knowledge of current promotions and product features.
- Provided exceptional customer service to drive satisfaction.
- Established and maintained positive relationships with customers.
- Maintained accurate records of promotional events and customer interactions.
- Educated customers on product features and answered questions regarding product use.
- Reviewed and implemented new company initiatives and executed product activations.
Carter
FLIK Hospitality
03.2022 - 01.2023
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Education
High School Diploma -
Thomas A Edison High School
Philadelphia, PA03.2019
Skills
- Product Demonstrations
- Paperwork Processing
- Strategy Development
- Demonstrating Products
- Call Control
- Consultative Selling
- Customer Assistance
- and Retention
- Networking
- Sales Strategies
- Client Analysis
- Client Relations
- Customer Retention Abilities
- Providing Feedback
- Problem-Solving Strengths
- Client Needs Assessment
- Product Promotion
- Inside and Outside Sales
- Conflict Resolution Techniques
- Needs Understanding
- Corrective Actions
- Client Development and Retention
- Persuasive Negotiations
- Team Goals
- Operational Efficiency
- Account Acquisition
- Offering Sales Support
- Upselling Techniques
- Negotiation Tactics
- Onsite Product Demonstrations
Languages
Spanish
Native or Bilingual
Timeline
Sales Agent
Comcast
07.2023 - Current
Brand Ambassador
Original X Productions.
02.2023 - 05.2023
Carter
FLIK Hospitality
03.2022 - 01.2023
High School Diploma -
Thomas A Edison High School
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