Harini Reddy
Summary
PROFESSIONAL SUMMARY:
- 6+ years of extensive experience in different phases of Software Development Life Cycle (SDLC) including Development & Testing of software applications.
- Experience in major versions of ServiceNow like Vancouver, Utah, Tokyo, San Diego, Rome, Quebec, Paris, Orlando, New York. Madrid, London, Kingston, Jakarta.
- Experience in managing manage different suites of ServiceNow such as ITSM, SPM, ITOM, HR, and CSM.
- Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale ServiceNow implementations.
- Good Knowledge about ITIL standards which are helpful in development and customization of ITSM Applications.
- Experienced working with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow.
- In depth experience in end-to-end Asset Management which includes both enterprise and end-user assets.
- Configured and developed flows using Flow Designer, worked on Integration Hub and spokes.
- Expertise in Design and developing custom applications in Service Now and utilize its potential in SaaS (Software as a Service) using JavaScript, CSS, Jelly, AJAX, HTML, JSON, angular JS.
- Configured and customized the ServiceNow Mobile Apps.
- In-depth knowledge in design and development of Service Catalog items and expertise on defining workflows/flow designer for Service Catalog items, Record Producers and Order Guides in ServiceNow.
- Worked on the things relating to ServiceNow Discovery, Automation, CMDB population, and Security.
- Experienced in Performance Analytics which included generating reports, developing Custom Charts, and integrating with reporting tools like Microsoft Power BI & Explore Analytics in ServiceNow per requirements.
- Experienced in configuring LDAP Server and Listener for updating the User and Group's data.
- Excellent experience in ServiceNow Administration and Production support, Design, develop, unit test, document, and deploy software features on the ServiceNow platform.
- Followed the AGILE, Waterfall Methodologies, tools, sprints, story development on various projects.
- Having knowledge on Software Development Life Cycle (SDLC), Project Management Principles and providing end-to-end ITSM solutions using Service Now.
- Experienced in different custom applications for automating the business processes of customer. Set standards for the ServiceNow instance governance related to best practices for defining configurations vs customizations, update set migration, cloning of environments, management of groups/users and data management.
- Partners with applications and technology teams. Participates in team meetings, provides guidance, identifies architectural gaps and/or issues and helps guide the team(s) toward resolutions.
- Ensure that technical designs meet functional design requirements as well as maintain the integrity and sustainability of the application.
Overview
6
6
years of professional experience
Work History
ServiceNow Developer/Admin
BNY Mellon
01.2022 - Current
- Worked on Integrations with Dell, Beeline, JIRA, DevOps and Workday
- Configured CMDB to third party tools using REST API and Transform maps
- Integrated ServiceNow with SCCM, SNOW tools
- Worked on implementation and customization of scoped apps like Claims Configuration, HR, Accounts Payable and Release Management Applications
- Worked on implementation and customization of Front-End applications like Service Portal, Idea Portal, Service Catalog, Onboarding Automation and Manager Portal
- Created Custom Application for HR Employer Relations that is scalable and maintainable
- Configured Event Management (ITOM) by configuring connector instances and connector Definitions
- Customized GRC plugin according to the requirement and created a customized role with all the required access to the entire application for the admin of GRC
- Performed administration of the Security Incident Response solution and created, updated workflows, and related features to support the change needs
- Involved in working on Virtual Agent chat topics in designer for service portal and worked on developing/enhancing Virtual Agent Conversations
- Worked on Project Portfolio Management PPM module to view all the related projects and applications at the same time and track their progress by Gantt charts
- Configured SAML 2.0 Single Sign-on authentication, OKTA Single Sign-on authentication
- Worked on Onboarding Automation project which involves automation of badge, cube, hardware/asset, and software for a New Hire
- Integrated ServiceNow with ESS portal (.Net framework-based application) to create Incident ticket via REST call
- Worked on the Hardware Assets by creating locations and departments that receive from the Peoplesoft
- Configured Live Agent in ServiceNow
- Worked on suppressing and modification of notifications to improve overall user experience by limiting these to only actionable notifications
- Worked on coordinating and implementing multiple upgrades, clones, hotfixes, and patches of instances
- Loaded assets into ServiceNow from third party system using Web Services and Import Sets
- Created database views, metrics to pull the reports from multiple tables
- Configured Scheduled Data Import for importing data files from remote server location by SFTP/FTP
- Created different type of Indicators and Breakdowns in Performance analytics
- Worked on creating the UI pages using the UI Scripts
- Prepared Test cases, Test Plans, Test Strategy for all testing of new modules and migration
- Coordinated Service Catalog options, including two-step checkout, cart controls, and variables
- Worked on improving System Health, Monitoring and Performance of Instance.
- Updated technical documentation, product specifications, and technical training materials.
ServiceNow Developer
Home Depot
10.2020 - 12.2021
- Worked on major migration project for moving from Legacy to New ServiceNow instance
- Worked on Change Management module by enhancing the tool to the stakeholders and made it easy to understand
- Worked on Vendor Performance Management to evaluate and assigned roles to users
- Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB, Service Portal in Service-Now
- Worked on Implementing ServiceNow Discovery, CMDB and integrating it with Change management
- Worked on CMDB data loads
- Discovery of Servers, Network Devices using multiple MID servers configured for discovery schedules
- Worked with windows team, network team and Asset team to check for the data collected through discovery is accurate
- Integrated ServiceNow with Outlook using orchestration for creating, updating, and deleting mailbox, distribution list
- Implemented Service Portal and customized according to the requirement
- Wrote business rules to avoid empty configuration items to be stored in CMDB after the discovery tool runs a scheduled job
- Spearheaded the implementation and utilization of ServiceNow optimizer tools to enhance platform performance, configuration efficiency, and resource utilization
- Integrated and configured Splunk ES to ServiceNow Security Operations Event Ingestion
- Worked on Enhancement for giving ability for fulfiller's to create Ad-Hoc tasks
- Configured LDAP servers and different transform maps to retrieve the essential data
- Worked on configuring SSO, whitelisting the IP addresses based on data centers
- Design User Interface for Catalog Design and worked on Catalog Designer
- Development of Service catalog - catalog items, designing workflows and execution plans
- Involved in design of the Knowledge Management Portal
- Created Data Sources from various external applications, scripts to parse incoming data and transform into Service-Now
- Leveraged angular JS, and JavaScript to develop widgets, business rules and script includes
- Worked with external web services using SOAP and REST web services, handling XML and JSON data
- Imported Configuration Items (CI) from third party applications using import set tables
- Planning and coordinating the execution of Implementation along with Technical/Business validations post every Maintenance/Major release in ServiceNow.
Jr. ServiceNow Developer
Sinitron Technologies Pvt LTD
08.2018 - 09.2020
- Implemented different Applications, Modules, Tables and Views as per client's requirement
- Creating PIDs, model categories, models, and field normalizations for Hardware Asset Management
- Worked in CMDB, Asset Management and Configuration item relationships
- Customized forms and Lists of Incident and Problem Management tables in ServiceNow
- Resolving the incident, Problem tickets based on SLA configuration
- Configured multiple forms for Asset module using Configuration Management Database
- Worked with business analyst to create and modify Service Catalogs and Request Workflow Designs
- Configured Service Level Agreements (SLA's) to define certain levels of services to incident management and Service catalog
- Configuring and customizing ServiceNow User Interface using CSS, UI Pages, widgets, and Themes
- Worked on implementation and generating Business Rules, Script Includes, Data Dictionary, UI Actions, UI Policies, Client Scripts, UI Actions and Validations Scripts in ServiceNow using JavaScript and Glide System
- Worked on creating and maintaining Access Control Rules (ACL) for securing and providing the right access to role-based applications
- Involved in working with process owners to develop workflow, implement the workflows in Service Applications and administer the tools
- Worked on Email logs and troubleshooting on emails with issues
- Experience in configuring email notifications in ServiceNow
- Involved in creating homepages including basic reporting, gauge configuration and dashboard presentation
- Involved in daily, weekly and monthly meetings with client on the work progress and discussions on the upcoming work.
Education
Bachelor's in computer science - undefined
Kakatiya Institute of Technology & Science
https://www.linkedin.com/in/harini-reddy-b82a73117
Timeline
ServiceNow Developer/Admin
BNY Mellon
01.2022 - Current
ServiceNow Developer
Home Depot
10.2020 - 12.2021
Jr. ServiceNow Developer
Sinitron Technologies Pvt LTD
08.2018 - 09.2020
Bachelor's in computer science - undefined
Kakatiya Institute of Technology & Science
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