Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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HARISH KUMAR KUKAALA

HARISH KUMAR KUKAALA

Troy,MI

Summary

Highly skilled and certified Senior Salesforce Administrator with over 5 years of experience in complex Salesforce implementations, specializing in system optimizations, user engagement, and security management. Proven leadership in overseeing large-scale Salesforce projects, enhancing data processes, and deploying advanced Salesforce features to meet diverse business needs.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Salesforce Administrator @Meta-Facebook|

Applied value Technologies
Birmingham, MI
09.2023 - Current
  • Developed and maintained comprehensive security models using profiles, permission sets, and public groups to ensure data security and appropriate access control.
  • Managed the full lifecycle of production support issues, ensuring quick resolution and minimal business impact.
  • Conducted comprehensive root cause analysis for recurring problems, leading to permanent solutions that improved system performance and user satisfaction.
  • Customized Salesforce by creating and managing over 70 custom objects, fields, and complex formulas, improving system functionality and user experience.
  • Designed and managed complex Salesforce flows and validation rules to automate processes and enforce data integrity, enhancing operational efficiency across the organization.
  • Developed custom report types and crafted insightful reports and dashboards, driving data-driven decision-making and strategic planning.
  • Implemented robust data management practices including regular data imports and exports using Data Loader, Workbench and extensively used Salesforce Inspector for in-depth system analysis and performance optimization.
  • Spearheaded the secure and scalable customization of Salesforce, managing bulk updates for permission sets and public groups to enhance system security and operational agility.
  • Automated complex business processes using batch Apex, SOQL queries, and scheduled jobs, significantly reducing manual processing time and errors.
  • Administered custom settings and managed extensive custom metadata, optimizing CRM configurations to support evolving business needs.
  • Configured and maintained Email-to-Case setups and case assignment rules, significantly improving case management efficiency and customer service responsiveness.
  • Orchestrated queue management and setup for Omni-Channel, improving response times and customer service metrics.

Salesforce Administrator

Amazon Development Centre India Pvt Ltd
Hyderabad, Telangana
05.2020 - 12.2021
  • Oversaw the design and enforcement of sophisticated security models using profiles, permission sets, and public groups to streamline access control and enhance data security.
  • Directed the resolution of critical production issues, conducting thorough root cause analysis to minimize future disruptions and implemented preventive strategies to ensure system stability.
  • Managed complex Salesforce environments with extensive data structures, ensuring optimal performance and scalability for over 500 fields per object, and optimized access controls and visibility for sensitive fields.
  • Created and administered comprehensive profiles and permission sets, ensuring robust security and appropriate access controls aligned with organizational policies.
  • Managed org-wide settings and sharing rules, facilitating secure and efficient data sharing across various departments.
  • Crafted advanced SOQL queries to manipulate and analyze large datasets, enhancing data accessibility and reporting capabilities
  • Created and maintained validation rules and formulas to ensure data accuracy and consistency across the Salesforce platform.
  • Initiated and managed the creation of Salesforce fields, objects, and employed Schema Builder for effective database management.
  • Developed and maintained detailed operational reports and dashboards.
  • Implemented record types and managed comprehensive data import and export operations, enhancing data accuracy and utility.

Salesforce Administrator

Kranion Technologies
Bangalore, Karnataka
07.2018 - 03.2020
  • Customized Salesforce environments using custom objects, fields, record types, page layouts, and validation rules.
  • Prepared detailed reports and dashboards for management and report types.
  • Developed various email templates for automated communications, ensuring consistency in customer interactions.
  • Executed bulk updates of permission sets and public groups, streamlining user access management and enhancing system security.
  • Implemented and maintained robust field-level security settings across multiple Salesforce environments to ensure data privacy and compliance with regulatory requirements.
  • Designed and implemented complex approval processes and standardized workflows.

Education

Master of Science - Business Analytics

Trine University
Detroit, MI
05-2024

Skills

  • Apex SOQL
  • OWD
  • Service Cloud
  • Sales Cloud
  • Data Loader WorkbenchData Import Wizard
  • FlowsProcess BuilderWorkflows
  • Approval Process Validation Rules
  • User Management settings
  • Reports Dashboards
  • API Development
  • RESTful APIs
  • Data Management
  • Lightning Components
  • Page LayoutsRecord Pages
  • Email-Case
  • Email Templates
  • OmniChanel
  • Ms-Office

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Platform Developer I
  • Salesforce Certified Platform Developer II
  • Salesforce Certified Service Consultant
  • Salesforce Certified Sales Consultant

Languages

English
Professional

Timeline

Senior Salesforce Administrator @Meta-Facebook|

Applied value Technologies
09.2023 - Current

Salesforce Administrator

Amazon Development Centre India Pvt Ltd
05.2020 - 12.2021

Salesforce Administrator

Kranion Technologies
07.2018 - 03.2020

Master of Science - Business Analytics

Trine University

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HARISH KUMAR KUKAALA