HARITHA KOYA
Cary,North Carolina
Summary
Results-oriented technology leader with over 15 years of IT expertise and foundation in electrical and electronics engineering. Demonstrated success in product management, business systems analysis, and solution architecture for large-scale enterprise applications. Specialized in agile project management, XaaS business models, recurring revenue strategies, business process optimization, requirements gathering, backlog grooming, and data analysis for digital transformation.
Overview
20
20
years of professional experience
Work History
Product Manager-Recurring Revenue Operations
Cisco Systems Inc.
Durham, NC
10.2021 - Current
- Driving business process transformation initiatives to optimize and scale recurring revenue streams, contributing to measurable increases in Annual Recurring Revenue (ARR).
- Led requirements gathering and process design workshops with cross-functional teams to enhance and automate workflows for ARR, churn management, renewal forecasting, and upsell/cross-sell tracking.
- Defined and implemented performance goals, KPIs, and success metrics for recurring revenue operations, aligning stakeholders across product, sales, renewals, finance, and operations.
- Developed dashboards and analytics reports for real-time visibility into ARR, bookings, pipeline, and pay forecast accuracy.
- Integrating booking information from CPQ/Ordering systems and automating renewal rate and sales compensation measurement.
- Enhanced forecast precision and pay processes, aligning incentive structures with recurring revenue outcomes.
- Facilitated quarterly business reviews with leadership, presenting insights, forecasting trends, and actionable recommendations.
- Mentored teams on business process best practices and identified opportunities for operational efficiency and ARR growth.
Business Systems Architect - My Cisco Entitlements
Cisco Systems Inc.
Durham, NC
06.2018 - 09.2021
- Translated business needs into system requirements and scalable IT architectures.
- Identified opportunities for automation and digital transformation to drive productivity.
- Performed gap analysis to guide strategic decisions and defined functional requirements based on user stories and use cases.
- Collaborated with IT and business stakeholders for successful solution deployment.
- Customized dashboards and generated meaningful user information via saved searches and reports.
- Conducted root cause analysis on system/process issues and provided recommendations.
- Designed process/data models and business rules to support solution development.
Business Analyst - Cisco Service Contract Center
Tech Mahindra Americas Inc.
Durham, NC
03.2013 - 05.2018
- Analyzed and improved systems/processes for large enterprise projects.
- Developed process models, use cases, and user stories to define system functionality.
- Utilized SQL for ad hoc data analysis requests from stakeholders.
- Supported initiatives focused on meeting and growing business needs.
- Summarized findings with narratives, charts, and graphs.
- Generated reports to analyze and track key performance indicators.
- Conducted stakeholder interviews and managed exceptions/escalations.
- Worked in multi-partner, cross-functional environments, driving backlog grooming, prioritization, and agile project delivery.
Lead Software Developer
Tech Mahindra Limited
Hyderabad, Telangana
03.2006 - 02.2013
- Collaborated with project managers to develop detailed project plans outlining timelines, deliverables, and resources.
- Ensured compliance with industry standards while developing secure applications.
- Maintained source/version control systems (Git, SVN) and monitored production environments.
- Optimized solutions by refactoring codebase and improving performance.
- Evaluated user feedback and conducted debugging activities for continuous improvement.
- Implemented best practices for secure, high-quality software development and solution delivery.
Education
Bachelor of Technology - Electrical and Electronics Engineering
Jawaharlal Nehru Technological University
Hyderabad06.2005
Skills
- Product Management
- Business/Solution Architecture
- XaaS Business Models
- Agile/Scrum Methodologies
- Enterprise Applications
- Recurring Revenue Metrics Optimization & ARR Growth
- Requirements Gathering & Backlog Grooming
- Business Process Improvement
- PRD , User Story Writing & Prioritization
- Data Analysis (SQL, Dashboards, Analytics)
- Cross-functional Leadership & Collaboration
- Product LifeCycle Management
- Product Development
- Forecasting & Performance Measurement
- Commerce/CPQ Platforms Familiarity
- Business Analysis
- Presentation & Communication
- Timeline Management
- Familiarity with MongoDB and Oracle
Personal Information
Title: Product Manager | Business and Solutions Architect
Timeline
Product Manager-Recurring Revenue Operations
Cisco Systems Inc.
10.2021 - Current
Business Systems Architect - My Cisco Entitlements
Cisco Systems Inc.
06.2018 - 09.2021
Business Analyst - Cisco Service Contract Center
Tech Mahindra Americas Inc.
03.2013 - 05.2018
Lead Software Developer
Tech Mahindra Limited
03.2006 - 02.2013
Bachelor of Technology - Electrical and Electronics Engineering
Jawaharlal Nehru Technological University
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