Summary
Overview
Work History
Education
Skills
Certification
Technical Skills
Websites
Timeline
Generic

HARJINDER SINGH

Elk Grove,CA

Summary

Results-driven Business Analyst and Certified Scrum Master with a distinguished 14-year career specializing in translating business requirements into technical solutions that drive efficiency, cost savings, and stakeholder satisfaction. Expertise in Agile and Waterfall methodologies, with a strong ability to lead cross-functional teams through the software development lifecycle across diverse industries, including finance, healthcare, biometrics, and technology.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Business Systems Analyst

NEC Corporation Of America
07.2021 - 03.2024

Job Scope: Individual contributing member of a scrum delivery team who developed and deployed Azure based Biometric and Identity management solutions (MBIS - Multimodal Biometric Identification System) for several state and county clients across the United States.

State/County Clients: TXDPS (Texas Department of Public Safety), California Department of Justice (DOJ), LVMPD (Las Vegas Metropolitan Police Department), and VSP (Virginia State Police).

  • Led the elicitation of business requirements for migrating on-premise legacy biometric applications to Azure Gov Cloud by collaborating with stakeholders through workshops, developing detailed use cases, and conducting comprehensive workflow analyses.
  • Developed comprehensive system and business requirements documents, such as BRD (Business Requirements Document) and FRS (Functional Requirements Specification) for AFIS cloud migration initiatives tailored to law enforcement agencies.
  • Spearheaded the creation of a standardized Business Requirements Document (BRD) template, achieving a 30% reduction in document creation time.
  • Authored detailed Interface Requirements Documents (IRDs) specifying data exchange protocols such as Web Services, SMTP, FTP, and Shared Folders to ensure seamless integration between systems. This initiative minimized integration issues, improved system interoperability, and facilitated smoother project execution.
  • Facilitated Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives, ensuring adherence to agile principles.
  • Managed multiple projects in Agile Development Environment, effectively streamlining business processes and improving system efficiency.
  • Designed and executed SQL-based test cases and scenarios to validate database functionality, including CRUD operations, data retrieval, and data manipulation.
  • Utilized MS Azure DevOps (ADO) to maintain and update product backlog items (PBI), tracking progress and ensuring alignment with project goals.
  • Collaborated with cross-functional teams to map BPMN 2.0 diagrams for process optimization.

Healthcare Business Analyst

Alluma
09.2013 - 06.2021

Job Scope: Played a central role in the optimization and support of the Health-e-Arizona Plus (HEAplus) web application, an Integrated Eligibility and Enrollment System (IEES) utilized for accessing DES (Department of Economic Security) and AHCCCS (Arizona Health Care Cost Containment System) benefits such as Medicaid, Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF).

Client: State of Arizona

  • Led requirements planning efforts for DES/AHCCCS programs like Medicaid, SNAP and TANF to determine eligibility for low income families.
  • Developed comprehensive functional specifications for system enhancements, focusing on MMIS processes, data integrity, and HIPAA compliance.
  • Created interactive dashboards for data visualization using Tableau for tracking project progress and resource allocation, resulting in 20% increase in project management efficiency.
  • Worked with UI/UX design teams to create low/high fidelity wireframes using design tools like Figma and Balsamic for multiple software development projects, ensuring alignment with user needs.
  • Conducted Joint Application Design (JAD), interviews, workshops, and requirement elicitation sessions with end-users, clients and stakeholders.
  • Conducted thorough Gap Analysis on existing business processes, identifying inefficiencies and areas for improvement which resulted in 15% increase in operational efficiency.
  • Provided training and support to end-users on new systems and processes implemented under ONC Cures Act Final Rule resulting in 20% decrease in non-compliance incidents.
  • Worked on HIPAA standard/EDI standard transactions: 820, 834, and 835 to identify key data set elements to designated record set.
  • Supported change management processes by providing stakeholders with timely updates, training, and support to ensure smooth transitions and adoption of new solutions.
  • Developed comprehensive progress reports to provide stakeholders with regular updates on project status, milestones achieved, and upcoming deliverables.

Requirements Analyst

Laboratory Corporation of America, LabCorp
01.2012 - 08.2013

Job Scope: Led the requirements gathering, document analysis, and implementation of a new Laboratory Information System (LabCorp Beacon) to streamline testing processes, improve data accuracy, and enhance reporting capabilities.

  • Directed integration of LIS with electronic health record (EHR) systems, streamlining data flow and reducing manual data entry by 20%.
  • Developed and executed system test plans, resulting in 20% reduction in post-deployment issues.
  • Delivered clear and concise presentations to communicate project findings, recommendations, and outcomes to diverse audiences, including executive leadership and project teams.
  • Worked with cross-functional teams to develop and maintain Information Technology Infrastructure Library (ITIL) compliant service catalogs and configuration management databases (CMDB).
  • Analyzed business requirements to evaluate information gaps, risks, and opportunities, informing development of effective strategies and solutions.
  • Played key role in system implementations, conducting user acceptance testing (UAT) and providing training to end-users.

SQL Developer

Semphonic
12.2010 - 12.2011

Job Scope: Designed and implemented efficient ETL processes to extract, transform, and load data from multiple source systems into a centralized data warehouse.

Client: American Express

  • Designed, developed, and implemented ETL processes using SQL Server Integration Services (SSIS) to extract data from various sources, transform it according to business rules, and load into data warehouse.
  • Implemented performance tuning techniques to optimize ETL jobs, reducing processing time by 20%.
  • Collaborated with business analysts and stakeholders to gather requirements and translate them into technical specifications for SSIS packages.
  • Created SSIS package to Export and Import data from SQL Server to Access, Text and Excel files.
  • Deployed SSIS packages on development server using configuration files.

Education

Master of Science - Industrial Technology

California State University
Fresno, California

Bachelor of Engineering - Mechanical Engineering

Punjab Technical University
Punjab, India

Post Graduate Diploma - Business Marketing Analysis

George Brown College
Toronto, Canada

Skills

  • Requirement Elicitation
  • Business Documentation (BRD, FRS, ICD)
  • Software Development Lifecycle (SDLC)
  • Agile Methodologies (Scrum, Kanban)
  • Project Management Tools (Jira, Azure DevOps)
  • Prototyping and Wireframing (Figma)
  • Business Process Modeling (Visio, Lucidchart)
  • Cross-Functional Collaboration
  • Effective Communication Skills
  • Business Stakeholder Engagement

Certification

Certified Scrum Master

Professional Scrum with Kanban I (PSK I) Certified

Microsoft Certified: Azure Administrator Associate (Renewal Pending)

Microsoft Certified: Azure Fundamental

AWS Certified Cloud Practitioner

Technical Skills

Business Process Modeling Tools: BPMN 2.0, UML, MS Visio, Lucidchart
Source Version Control : Azure DevOps, TFS 2019, GIT, VSS
Database : MS-Access, Oracle DBMS, MS SQL Server
Wireframes : Figma, Balsamiq
Microsoft Office Tools : Word, Excel, Access, PowerPoint and Outlook
ETL : SSIS, Informatica PowerCenter
BI Tools : PowerBI, Tableau
Monitoring Tools : Splunk, Log Insights, Cloudwatch
PM Tools : Jira, MS Project, Confluence

Timeline

Senior Business Systems Analyst

NEC Corporation Of America
07.2021 - 03.2024

Healthcare Business Analyst

Alluma
09.2013 - 06.2021

Requirements Analyst

Laboratory Corporation of America, LabCorp
01.2012 - 08.2013

SQL Developer

Semphonic
12.2010 - 12.2011

Master of Science - Industrial Technology

California State University

Bachelor of Engineering - Mechanical Engineering

Punjab Technical University

Post Graduate Diploma - Business Marketing Analysis

George Brown College

Certified Scrum Master

Professional Scrum with Kanban I (PSK I) Certified

Microsoft Certified: Azure Administrator Associate (Renewal Pending)

Microsoft Certified: Azure Fundamental

AWS Certified Cloud Practitioner

HARJINDER SINGH