Harjyot Dhanjal
Reno,NV
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Customer Success Manager/Marketing Specialist
IT Avalon
04.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed social media content on all platforms: Instagram, LinkedIn, and Facebook
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Wrote email campaigns to prospect clients using: Reply io, Zoom Info, Job Diva, and Agency Leads
- Event coordinated the ACC Celebrity Golf Tournament 2023
Administrative Assistant/Dispatcher
Weigh To Go Transport INC.
03.2021 - 04.2023
- Directed dispatching of 7 dry van trucks.
- Closely monitored load board to secure and barter a higher freight rate.
- Directed investigations to verify and resolve customer or shipper complaints.
- Monitored flow of paperwork and directed information to appropriate departments.
- Executed billing tasks and recorded information in company databases.
- Managed invoicing and payment processing operations.
- Used image scanners to convert forms, receipts and reports into electronic format.
Baker/Barista/Cashier
Coffeebar
09.2021 - 12.2022
- Taking inventory and delegating supplies to create pastries using staple artisanal techniques
- Building high rapport with customers with a focus on hospitality
- Interface with customers to assess purchasing needs and provide recommendations based on expertise of new and current products and customers’ tastes.
- Maintain and operate equipment and machinery, including espresso machines, blenders, commercial coffee brewers, and coffee pots, while applying safety and food safety techniques.
Care Coach
Results Transformation Center
03.2019 - 06.2021
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Applied best practices in customer service, sales and employee management to exceed organizational goals.
- Created customer support strategy to increase customer retention.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
Sales Advisor
24 Hour Fitness
03.2017 - 06.2019
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Responded to in-person and telephone requests for information about company offerings.
- Scheduled appointments and managed master calendar.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and mentored new sales representatives.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Education
Bachelor of Science - Business Marketing
University of Nevada - Reno
Reno, NV12.2020
Skills
- Integrity and Dependability
- Adaptability and Flexibility
- Customer Retention
- Sales Proficiency
- Teamwork and Collaboration
- Willingness to learn
- Microsoft Excel
- Customer Relations
- Administrative Support
- Sales and Marketing Strategy
Languages
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Customer Success Manager/Marketing Specialist
IT Avalon
04.2023 - Current
Baker/Barista/Cashier
Coffeebar
09.2021 - 12.2022
Administrative Assistant/Dispatcher
Weigh To Go Transport INC.
03.2021 - 04.2023
Care Coach
Results Transformation Center
03.2019 - 06.2021
Sales Advisor
24 Hour Fitness
03.2017 - 06.2019
Bachelor of Science - Business Marketing
University of Nevada - Reno
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