Harlee Brown
Chrysalis
Spanish Fork,UT
1
Certification
8
years of professional experience
Service-oriented professional with expertise in hospitality, sales, and leadership. Demonstrates conflict resolution, safety prioritization, and composure under pressure. Committed to enhancing passenger experiences through effective communication and teamwork in a Flight Attendant role.
Work History
Behavior Analyst Assistant
1 Year 6 Months- Assessed individual behavioral needs and identified effective strategies to provide safe, compassionate, and personalized support.
- Developed individual behavior support plans to promote client safety, well-being, and positive outcomes.
- Trained and supported staff in crisis prevention, de-escalation techniques, and effective communication.
- Collaborated with team members to ensure consistent care, clear communication, and effective problem-solving.
House Manager
11 Months- Prioritized the health, safety, and well-being of individuals with disabilities while providing compassionate, personalized care.
- Supervised daily residential operations, coordinating staff schedules, client appointments, and household responsibilities.
- Managed client finances, personal schedules, and individual care needs with accuracy, discretion, and attention to detail.
- Trained direct support staff in client care, safety procedures, and effective communication to maintain a positive team environment.
- Adapted quickly to unexpected challenges and individual client needs while maintaining a safe and supportive environment.
Dental Assistant
7 Months- Verified sterilization protocols and maintained infection-control standards across clinical work areas.
- Captured accurate digital and manual patient records for charting and treatment documentation.
- Communicated clearly with patients and team members to reduce delays and improve visit coordination.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Barista
4 Months- Delivered exceptional customer service in a fast-paced, high-volume environment while maintaining a friendly and professional attitude
- Trained new team members on service standards, teamwork, and efficient daily operations
- Resolved customer concerns professionally with patience and professionalism, ensuring positive experiences
- Followed food safety, cleanliness, and sanitation procedures to maintain a safe environment for customers and staff
Sales Representative
2 Months- Built strong customer relationships through door-to-door sales, professional communication, and active listening.
- Confidently approached potential customers, presented services, and addressed individual needs and concerns.
- Handled customer objections and challenging interactions with patience, professionalism, and effective problem-solving.
- Demonstrated adaptability, independence, and resilience while working in a fast-paced, goal-oriented environment.
Office Cleaner
1 Year 4 Months- Maintained clean, sanitized, and organized environments while following established health and safety procedures.
- Followed safety protocols for chemical handling, equipment use, and contamination prevention.
- Demonstrated strong attention to detail, time management, and reliability while completing assigned responsibilities independently.
Store Manager
3 Years 2 Months- Managed daily store operations, ensuring smooth opening, closing, and floor coverage.
- Trained associates on customer service, POS procedures, and store policies.
- Resolved customer concerns promptly while maintaining high service standards.
- Assisted with hiring, training and mentoring new staff members.
Education
Bachelor of Science - Psychology
Associate of Science - Psychology
High School Diploma
Skills
Health & Safety Protocol Compliance
Emergency Preparedness & Crisis Prevention
Conflict Resolution & De-escalation
Verbal communication
Crisis management
Behavioral assessment
Adaptability & Problem-Solving
Customer Service & Hospitality
Leadership & Time management
Sales & Product Promotion
Persuasive Communication & Customer Engagement
Accomplishments
1. Sales Rookie of the Year | Frontline Pest Control
- Recognized as Rookie of the Year for achieving the highest number of customer accounts sold among new sales representatives, demonstrating exceptional communication, customer service, and sales skills.
2. Community Volunteer | Kids on the Run
- Volunteered with individuals with special needs, providing compassionate support and promoting inclusion and positive experiences.
3. Team Player of the Year | College Basketball
- Awarded Team Player of the Year in recognition of outstanding athletic performance, teamwork, leadership, and a positive attitude while supporting team success.
Certification
- CPR & First Aid Certification
- Crisis Prevention & De-escalation Training
- Human Rights & Disability Awareness Training
- Food Handler's permit
- Blood Pathogens Training
Timeline
Behavior Analyst Assistant
Chrysalis
04.2025 - CurrentRead More
House Manager
Chrysalis
04.2024 - 03.2025Read More
Dental Assistant
Brown Dental Care
09.2023 - 04.2024Read More
Barista
Dutch Bros
03.2023 - 07.2023Read More
Sales Representative
Frontline Pest Control
06.2022 - 08.2022Read More
Office Cleaner
Spotless Office Cleaning
01.2021 - 05.2022Read More
Store Manager
Tiki Shack
03.2019 - 05.2022Read More
Utah Valley University
Bachelor of Science from Psychology
Read More
Utah Valley University
Associate of Science from Psychology
Read More
Canyon View High School
High School Diploma
Read More