Harlee Haardt
Snowflake,AZ
Summary
Enthusiastic and reliable, professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Waitress/Busser/Dishwasher
The New Hq
06.2022 - 11.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Education
No Degree -
Maricopa High School
Maricopa, AZSkills
- Order Accuracy
- Menu Recommendations
- Dining Area Maintenance
- Safe Food Handling
- Food Running
- Table Bussing
- Hospitality Service Expertise
- Adaptability
- Positive attitude
- Strong multitasking
- Excellent communication
- Greeting guests
Timeline
Waitress/Busser/Dishwasher
The New Hq
06.2022 - 11.2023
No Degree -
Maricopa High School
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