Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Accomplishments
Timeline
Generic

Harleen Cruz

Tampa,FL

Summary

Professional educator prepared for impactful teaching roles. Proven track record in classroom management, curriculum development, and student engagement. Strong focus on collaboration, adaptability, and achieving educational outcomes. Skilled in lesson planning, fostering inclusive environments, and utilizing technology to enhance learning. Reliable team player with results-driven approach.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Long Term Substitute Teacher

Kelly Education
Tampa, US
07.2024 - Current
  • A long-term 4th-grade substitute teacher temporarily assumes the responsibilities of a regular classroom teacher for an extended period, often several weeks or months
  • They are responsible for teaching the core curriculum, managing classroom behavior, fostering a positive learning environment, and maintaining continuity in students' education
  • They may also collaborate with school staff, communicate with parents, and adapt to the established classroom routines while bringing their own teaching style and methods

Patient Care Coordinator

TAMPA FAMILY HEALTH CENTERS
Tampa, US
04.2024 - 08.2024
  • Facilitated patient scheduling and communication through medical scheduling software for efficient appointment management.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Delivered excellent patient experiences and direct care.

Scheduling Associate

RH
Tampa, US
05.2022 - 04.2024
  • Live Our Vision, Values and Beliefs every day
  • Represent the RH brand in a quality manner at all times
  • Develop a deep understanding of our processes and products to resolve customer concerns and recommend solutions in real time
  • Ensure an unmatched, world-class customer experience during each step of the delivery scheduling process
  • Leverage strong communication skills to effectively communicate with every customer and collaborate with internal and external partners
  • Support phones lines in a high-volume contact environment
  • Provide real-time solutions to our clients
  • Think creatively to exceed all customer expectations
  • Maintain productivity requirements as set by Leadership
  • Customer service, retail sales, hospitality, or in-home delivery experience highly desired
  • Strong oral, written and listening skills and the ability to build rapport through open and honest communication
  • Proactive, organized, detail-oriented and motivated to find solutions in ambiguous environments or new scenarios
  • Resilient in the face of adversity with the ability to excel under pressure
  • Proficient technical ability: familiarity with Apple devices and software, Microsoft Office and Google applications
  • Ability and willingness to work outside normal business hours

Quality Evaluator

OneTouch Direct
Tampa, US
07.2021 - 04.2022
  • A quality assurance specialist ensures that the final product observes the company's quality standards
  • In general, these detail-oriented professionals are responsible for the development and implementation of inspection activities, the detection and resolution of problems, and the delivery of satisfactory outcomes
  • Sit and Listen to an Average of 20-25 calls per day
  • Giving feedback and coaching agents

Education

Bachelor of General Studies - Education

USF Main Campus
Tampa, FL
05.2024

Associate - Education

Hillsborough Community College
Tampa, FL
05.2021

High School Diploma -

Freedom High School
Tampa, FL
05.2018

Skills

  • Epic
  • Relationship Management
  • Organizational skills
  • Bilingual
  • Microsoft Office
  • Customer Service
  • Typing
  • Customer Support
  • Communication skills
  • Leadership
  • Teaching
  • Strategic Planning
  • Computer skills
  • Social studies instruction
  • Oral communication
  • Positive reinforcement
  • Language arts instruction
  • Parent-teacher communication
  • Instructional strategies
  • Assessment techniques

Certification

K-6 Social Sciencde

Personal Information

Work Permit: Authorized to work in the US for any employer

Accomplishments

  • Perfect Attendance

Timeline

Long Term Substitute Teacher

Kelly Education
07.2024 - Current

Patient Care Coordinator

TAMPA FAMILY HEALTH CENTERS
04.2024 - 08.2024

Scheduling Associate

RH
05.2022 - 04.2024

Quality Evaluator

OneTouch Direct
07.2021 - 04.2022

Bachelor of General Studies - Education

USF Main Campus

Associate - Education

Hillsborough Community College

High School Diploma -

Freedom High School

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Harleen Cruz