Summary
Overview
Work History
Education
Skills
Timeline
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Harlei Massey

Eden,NC

Summary

I am a dedicated and organized Operations Manager with 3 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder in sales, management and customer service. Possess in-depth industry knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.

Overview

6
6
years of professional experience

Work History

Operations Manager

FedEx
Kernersville, NC
11.2020 - Current
  • Manage operational responsibilities for myself and my crew.
  • Manage teams of crew members of up to 20 people on a daily basis.
  • Completed administrative task through programs such as Microsoft excel and Microsoft word.
  • Kept records of employee attendance and performance.
  • Answered emails daily about daily/weekly/monthly operational assignments.
  • Used multitasking skills to complete duties as assigned by upper management.
  • Provided additional assistance on the training process.
  • Completed duties assigned by upper management to help with contingency plans to help ensure operational success.
  • Worked as a package handler 6 months prior to being hired on as a manger.
  • Package handler duties include loading, unloading, and sorting of packages of various sizes.

Business Development Representative

Smart Chevrolet
Madison , NC
05.2020 - 10.2020
  • Provide daily maintenance and retooling of dealer online presence, including but not limited to: updating promotional data, updating inventory, uploading and creating descriptions and vehicle comments, etc.
  • Operate within the BDC team in accordance with company guidelines for quality client treatment.
  • Setting up appointments and using daily contact.
  • Coordinate with product specialists and sales department management for continuity in messages and marketing presentations to all customers

Overnight Stocker

Walmart
Mayodan, NC
07.2018 - 05.2020
  • Sort products in the backroom
  • Stock products on shelves
  • Ensure aisles are neat and area is clean
  • Engage vendors and drivers with a positive attitude
  • Greet customers and answer their questions

Education

High School Diploma -

Rockingham County High School
Wentworth, NC
06-2019

Skills

  • Contract Management
  • Process Improvement
  • Marketing
  • Performance reporting
  • Critical thinking
  • Problem solving
  • Oral and written communication
  • Leadership
  • Time management

Timeline

Operations Manager

FedEx
11.2020 - Current

Business Development Representative

Smart Chevrolet
05.2020 - 10.2020

Overnight Stocker

Walmart
07.2018 - 05.2020

High School Diploma -

Rockingham County High School

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Harlei Massey