Harleigh Briggs
Davenport,IA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Tea Barista
Fire Nutrition
Durant, IA
10.2025 - Current
- Implemented efficient workflows during peak hours, improving service speed and customer satisfaction.
- Collaborated with team members to develop seasonal menu offerings based on customer preferences.
- Used POS system to accurately enter orders and process payments.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prepared and served specialty teas, ensuring consistency in flavor and presentation.
Team Lead
Smoothie King
Bettendorf, IA
11.2023 - Current
- Led team in daily operations, ensuring high-quality beverage preparation and customer service.
- Trained and mentored new staff on operational procedures and company standards.
- Resolved customer complaints effectively, enhancing overall satisfaction ratings.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Tea Barista
Moxie Nutrition
Davenport, IA
10.2024 - 05.2025
- Prepared and served specialty teas, ensuring consistency in flavor and presentation.
- Educated customers on tea varieties and health benefits, enhancing overall customer experience.
- Managed inventory levels, ensuring timely restocking of supplies to meet customer demand.
- Trained new staff on tea preparation techniques and customer service best practices.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Hostess
Harlan's Fine Foods
Davenport, IA
01.2023 - 11.2023
- Greeted and seated guests efficiently, ensuring optimal guest flow and satisfaction.
- Monitored dining area for cleanliness, promptly addressing any issues to enhance guest experience.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
Bachelor of Science - Elementary Education
Western Illinois University
Moline, IL2029
Associate of Arts - Elementary Education
Scott Community College
Bettendorf, IA07.2026
High School Diploma -
Durant High School
Durant, IA05.2025
Skills
- Collaborative teamwork
- Customer engagement
- Effective problem resolution
- Effective time management
- Trustworthy and dependable
- Effective multitasking
- Responsive to changing needs
- Cash management
- Interactive learning resources
- Digital citizenship promotion
- Flexible learning approaches
- Mobile education tools
Languages
English
Native or Bilingual
American Sign Language
Limited Working
Timeline
Tea Barista
Fire Nutrition
10.2025 - Current
Tea Barista
Moxie Nutrition
10.2024 - 05.2025
Team Lead
Smoothie King
11.2023 - Current
Hostess
Harlan's Fine Foods
01.2023 - 11.2023
Bachelor of Science - Elementary Education
Western Illinois University
Associate of Arts - Elementary Education
Scott Community College
High School Diploma -
Durant High School