Harleigh Murray
Banfield Pet Hospital
Jacksonville
9
years of professional experience
I have found my passion in veterinary medicine through my commitment to compassionate animal care. As a dedicated Veterinary Assistant, I have experience providing high-quality patient care, supporting veterinary teams, assisting with patient needs, and contributing to daily clinic operations. I am skilled in animal restraint, sanitation protocols, patient care support, and client communication. Recognized for my compassionate approach, strong teamwork skills, attention to detail, and desire for continuous growth, I am eager to expand my clinical abilities while working alongside a team committed to exceptional patient care and animal welfare.
Work History
Veterinary Assistant & Receptionist
1 Year 10 Months- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and/or recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Contributed teamwork flexibility adaptability willingness to learn new skills support colleagues to achieve practice goals objectives.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted with euthanasia procedures humanely and compassionately to minimize suffering.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Managed appointment scheduling and patient intake processes to enhance clinic efficiency.
- Provided exceptional customer service, addressing client inquiries and concerns effectively.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
- Assisted in the development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Followed safety protocols for handling animals.
Bakery Chef
1 Year 4 Months- Developed and executed diverse bakery recipes, ensuring product quality and consistency.
- Maximized freshness of baked products through careful scheduling of production times.
- Consistently met tight deadlines for high-volume orders without compromising quality.
- Enhanced customer satisfaction by creating appealing and delicious baked goods.
- Spearheaded special events catering services, expanding the bakery''s reach within the community.
- Maintained a clean and organized kitchen, adhering to strict health and safety standards.
- Trained new employees on proper baking techniques, equipment use, and ingredient handling procedures.
Cashier & Baker
1 Year- Assisted customers with product inquiries, promoting positive shopping experiences and customer satisfaction.
- Trained new staff on register operations and customer service techniques, fostering a knowledgeable team environment.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Led production of artisanal breads, ensuring quality and consistency across all batches.
- Implemented inventory management systems to optimize ingredient usage and reduce waste.
- Collaborated with team members to streamline workflows and improve overall kitchen efficiency.
- Conducted regular quality checks on finished products to uphold company standards.
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cat Attendant & Barista
1 Year 5 Months- Provided exceptional customer service, ensuring a welcoming experience for all visitors.
- Maintained cleanliness and organization of café areas, enhancing overall guest satisfaction.
- Assisted in food and beverage preparation, adhering to health and safety standards.
- Monitored inventory levels, coordinating restocking efforts to meet customer demand.
- Trained new staff on operational procedures and customer interaction techniques.
- Maintained a clean and safe environment for pets through regular cleaning, sanitizing, and organizing of facility spaces.
- Provided daily care and companionship for various pets, ensuring their health and well-being.
- Assisted with the cat adoption process by helping prospective adopters find a cat that best matched their lifestyle and preferences, ensuring successful, well-suited placements into loving forever homes.
- Partnered with the Humane Society to help rehome stray and rehabilitated cats, ensuring successful adoption outcomes.
Cashier
2 Years 2 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and ensured satisfaction.
- Managed cash drawer, maintaining accuracy in cash handling.
- Collaborated with team members to optimize checkout flow.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints swiftly, enhancing overall shopping experience.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
No Degree - Psychology
High School Diploma
Skills
Compassionate patient care
Client communication
Team collaboration
Adaptable and eager to learn
Timeline
Veterinary Assistant & Receptionist
Banfield Pet Hospital
10.2024 - CurrentRead More
Bakery Chef
Argyle
05.2023 - 09.2024Read More
Cashier & Baker
Publix
01.2022 - 01.2023Read More
Cat Attendant & Barista
The Witty Whisker Cat Cafe
07.2020 - 12.2021Read More
Cashier
Publix
05.2017 - 07.2019Read More
Flagler College
No Degree from Psychology
Read More
Douglas Anderson School of The Arts
High School Diploma
Read More