Harlene Allen
Toano,VA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
30
30
years of professional experience
1
1
Certificate
Work History
General Manager
JINInc Dba Hilton Garden Inn Williamsburg
05.2007 - Current
- Supervised daily operations to maintain high-quality guest experiences and adherence to brand standards.
- Established and launched strategic initiatives that improved operational efficiency and team performance.
- Managed team training sessions promoting a culture of excellence in customer service and operational practices.
- Evaluated market trends to pinpoint potential opportunities for business growth within existing or emerging markets successfully.
- Elevated employee retention by designing inclusive benefits package and nurturing supportive workplace culture.
General Manager of Two Properties
Tedesco
06.1996 - 04.2007
- Directed operational strategies to enhance productivity and streamline processes across multiple departments.
- Implemented performance metrics to evaluate team efficiency and drive continuous improvement initiatives.
- Fostered a culture of collaboration, mentoring managers to optimize resource allocation and operational workflows.
- Spearheaded budget management efforts, aligning financial goals with strategic organizational priorities.
Education
Bachelor of Science - Theater And Arts Management
11-1979
- Managed the Front of the House at the universities' premiere theater.
- Taught beginning tap classes and participated in the advance classes.
Skills
- Effective team management
- Troubleshooting skills
- Operations management
- Team player
- Efficient multi-tasker
Accomplishments
- Regional General Manager of the year Atlantic
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Affiliations
American Culinary Federation Certified Executive Chef - St. Louis Chapter
Certification
- ServSafe Manager,
Timeline
General Manager - JINInc Dba Hilton Garden Inn Williamsburg
05.2007 - Current
General Manager of Two Properties - Tedesco
06.1996 - 04.2007
Southern Illinois University, Carbondale - Bachelor of Science, Theater And Arts Management
Hilton Recognition
Was recognized in 2012 for consistent excellence in service, sales and operational skills.