Harley Ball
Belding,USA
Summary
Pre-Biological Laboratory Science student at Grand Rapids Community College, advancing education at Davenport. Background includes a degree from Purdue University and experience as a business owner, showcasing skills in strategic planning and customer service. Recognized for ability to manage multiple tasks effectively while maintaining a professional demeanor. Strong focus on achieving results and driving business growth through effective leadership and problem-solving.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Small Business Owner/Operator
Caliber Cleaning
Belding, MI
03.2023 - Current
- Coordinated scheduling and appointments for residential cleaning services.
- Developed customer relationships, promoting repeat business and referrals.
- Trained staff on cleaning techniques and safety protocols to ensure service quality.
- Managed daily operations, including customer service and financial oversight.
- Handled client inquiries and resolved service issues promptly.
- Organized marketing efforts through social media and local advertising initiatives.
- Ensured compliance with relevant laws and regulations governing operations.
- Negotiated contracts to secure advantageous terms with suppliers.
CNA - Certified Nursing Assistant
Intersect Healthcare
Greenville, Michigan
12.2022 - Current
- Supported residents in daily living activities to enhance hygiene and overall well-being.
- Monitored vital signs, reporting changes to nursing staff for timely intervention.
- Maintained cleanliness of resident rooms and common areas to promote safety standards.
- Documented patient care activities in electronic health records for precise tracking.
- Adhered to infection control protocols, ensuring compliance with health standards.
- Provided companionship and emotional support to encourage positive resident engagement.
- Collaborated with interdisciplinary teams to ensure delivery of consistent quality care.
- Observed patients for physical and emotional changes, notifying medical staff as needed.
Med Tech/Caregiver
Story Point
Rockford, MI
10.2022 - 01.2023
- Monitored and documented vital signs, reporting changes to medical team promptly.
- Assisted nursing staff with patient care and daily living activities.
- Maintained cleanliness and safety of patient care areas and equipment.
- Provided emotional support to patients and families during treatment.
- Educated patients on post-treatment care and health management strategies.
- Ensured proper handling of medical supplies and maintained inventory accuracy.
- Conducted regular safety rounds to ensure a secure environment for patients.
- Performed EKGs, phlebotomy, and other laboratory tests as directed.
Director of Operations
Zippy agriculture(The Hempire Collective)
Clare, MI
03.2020 - 09.2021
- Managed multi-license cannabis distribution operation, overseeing daily hemp cultivation and distribution processes.
- Developed standard operating procedures to enhance operational efficiency.
- Implemented training programs for staff on safety and operational protocols.
- Monitored inventory levels to optimize resource allocation and minimize waste.
- Coordinated supply chain logistics to ensure timely product delivery.
- Facilitated interdepartmental communication to improve collaboration and workflow.
- Resolved customer service issues promptly to maintain high satisfaction levels.
- Ensured compliance with all applicable laws, regulations, and industry standards.
Bartender/Cook
Blanchard Lanes
Blanchard, MI
03.2017 - 03.2020
- Mixed cocktails and served beverages to customers at local bowling alley.
- Maintained cleanliness and organization of bar area during peak hours.
- Assisted customers with drink selections, providing tailored recommendations.
- Handled cash transactions, ensuring accurate processing of payments.
- Monitored inventory levels and restocked supplies promptly.
- Collaborated with kitchen staff for timely service delivery.
- Trained new bartenders on drink preparation and customer service protocols.
- Resolved customer complaints professionally to enhance satisfaction.
Office Assistant
Star Properties
Chattanooga, TN
04.2016 - 12.2016
- Managed daily office operations, overseeing supply inventory and filing systems.
- Handled customer inquiries via phone and email to ensure professionalism.
- Processed correspondence promptly, facilitating effective communication.
- Provided administrative support through document copying, scanning, and meeting scheduling.
- Organized files and developed spreadsheets to improve workflow efficiency.
- Proofread and edited official correspondence to uphold high standards.
- Answered incoming calls professionally, directing them to appropriate personnel.
- Executed accurate data entry tasks across various computer systems.
Kennel Technician/Receptionist
Camelot K9 Academy
Soddy-Daisy, TN
09.2013 - 03.2016
- Cleaned and maintained kennels to ensure safe environments for dogs.
- Fed and monitored dogs based on individual dietary needs and schedules.
- Assisted in training sessions, reinforcing commands and encouraging positive behaviors.
- Observed dog behavior to detect health issues or signs of distress.
- Provided grooming services including bathing, brushing, and nail trimming.
- Coordinated playtime activities to enhance socialization among dogs.
- Maintained accurate records of dog health, behavior, and feeding routines.
- Communicated effectively with pet owners regarding dogs' care and needs.
Customer Service Representative/Account Manager/Sales
Dars Barn
Remus, MI
07.2009 - 08.2013
- Managed customer inquiries via phone and email, ensuring prompt and accurate responses.
- Maintained comprehensive records of customer interactions in CRM for effective service tracking.
- Assisted customers with order placement and payment processing to optimize transaction efficiency.
- Educated customers on product features and usage guidelines to facilitate informed purchasing decisions.
- Resolved customer complaints swiftly, delivering excellent service and enhancing satisfaction.
- Cultivated strong relationships with customers through personalized assistance, encouraging repeat business.
- Informed customers about billing procedures while providing support for various payment options.
- Conducted training sessions for new staff on farm operations and safety protocols.
Home Health Care Aide
Cencare
Remus, MI
06.2009 - 08.2013
- Aided clients with daily living activities, including bathing, dressing, and grooming.
- Monitored client health, reporting significant changes to healthcare professionals.
- Administered medications according to prescribed schedules, ensuring compliance with guidelines.
- Provided companionship and emotional support to enhance client well-being.
- Collaborated with family members to implement and follow comprehensive care plans.
- Implemented safety measures to prevent accidents within home environments.
- Maintained accurate records of client care and progress notes for transparency.
- Performed light housekeeping duties to ensure a clean, organized, and safe environment.
Education
Bachelor of Science - Biological Labratory Science
Grand Rapids Community College
Grand Rapids, MI09-2028
Certificate - Certified Nursing Assistant
Flat River Medical
Grand Rapids, MI02.2025
Certificate - Legal Secretary
Purdue University Global
Lafayette, IN01-2020
High School Diploma -
CHIPPEWA HILLS HIGH SCHOOL
Remus, MI05-2014
Skills
- Operational management and scheduling
- Conflict resolution and planning
- Reporting and documentation
- Business development and operations
- Patient care and clinical documentation
- Team collaboration and customer service
- Health monitoring and compliance
- Microsoft Office proficiency
- Attention to detail and multitasking
- Active listening and research skills
- Recordkeeping and organization
- Front office management and contracts
- Multi-line phone operation
- Work prioritization and travel arrangements
- QuickBooks expertise and bookkeeping
- Invoice processing and inventory management
- Urinalysis collection
- Post-operative care
- Parasite identification
Certification
- CPR Certification
- Driver's License
- BLS Certification
- First Aid Certification
- AED Certification
- State Tested Certified Nursing Assistant
Personal Information
Authorized To Work: US
Affiliations
- Cat Fosterer
- Cat rescue volunteer
References
References available upon request.
Timeline
Small Business Owner/Operator
Caliber Cleaning
03.2023 - Current
CNA - Certified Nursing Assistant
Intersect Healthcare
12.2022 - Current
Med Tech/Caregiver
Story Point
10.2022 - 01.2023
Director of Operations
Zippy agriculture(The Hempire Collective)
03.2020 - 09.2021
Bartender/Cook
Blanchard Lanes
03.2017 - 03.2020
Office Assistant
Star Properties
04.2016 - 12.2016
Kennel Technician/Receptionist
Camelot K9 Academy
09.2013 - 03.2016
Customer Service Representative/Account Manager/Sales
Dars Barn
07.2009 - 08.2013
Home Health Care Aide
Cencare
06.2009 - 08.2013
Bachelor of Science - Biological Labratory Science
Grand Rapids Community College
Certificate - Certified Nursing Assistant
Flat River Medical
Certificate - Legal Secretary
Purdue University Global
High School Diploma -
CHIPPEWA HILLS HIGH SCHOOL