Summary
Overview
Work History
Education
Skills
Training and Certificates
Timeline
Generic

Tonya Mullins

Los Lunas,NM

Summary

I am a skilled team player with a strong background in customer service environments. I work well independently or in a group. I have great leadership skills and am a quick leaner. I am a hard worker with an eye for details. I seek out opportunities to go beyond the basics to move up in the company.

Compassionate Domestic Violence Specialist known for high productivity and efficient task completion. Skilled in crisis intervention, case management, and safety planning. Excel in empathy, active listening, and communication, leveraging these soft skills to support and empower clients effectively.

Overview

10
10
years of professional experience

Work History

Small Business Owner/Operator

Self-employed
Los Lunas, NM
01.2017 - 10.2020

I owned and operated T&T Household Services; a housecleaning company.


  • Completed schedules, shift reports and other business documentation.
  • Maintained controls over expenses and inventory for optimal budget tracking.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Implemented new cleaning processes and team training strategies.
  • Maintained required records of work hours, budgets and payrolls.

Head Housekeeping Supervisor

2 Mom's Household Services
Albuquerque, NM
04.2011 - 12.2016
  • Participated in appropriate professional activities to enhance knowledge and skills.
  • Protected company assets and minimized loss by ensuring all company standards were met and maintained.
  • Practiced and followed all safety guidelines.
  • Maintained inventory of cleaning products.
  • Had clear lines of communication with clients and owners.
  • Completed all tasks to clients satisfaction.




Education

High School Diploma -

American Home School
Chicago, IL
03.1995

Some College (No Degree) - Criminology

UNM-Valencia
Albuquerque, NM

Skills

  • Budgeting
  • Scheduling
  • QuickBooks
  • Bookkeeping
  • Repair
  • Staff Management
  • Employee Training
  • Prospecting Clients

Training and Certificates

  • CPR/ AED and First Aid

Timeline

Small Business Owner/Operator

Self-employed
01.2017 - 10.2020

Head Housekeeping Supervisor

2 Mom's Household Services
04.2011 - 12.2016

High School Diploma -

American Home School

Some College (No Degree) - Criminology

UNM-Valencia