Harley Bazan
Albuquerque
Summary
Accomplished Store Manager with a proven track record at Urban Wellness, enhancing customer satisfaction and streamlining store operations. Expert in inventory management and customer service, leading teams to exceed sales goals. Skilled in recruitment and training, fostering a positive and efficient work environment.
Overview
10
10
years of professional experience
Work History
Store Manager
Urban Wellness
05.2018 - 09.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Retail Sales Associate/Designated Hitter
Walgreens
01.2015 - 01.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
BBA -
Central New Mexico Community College
Albuquerque, NM10.2028
High School Diploma -
Valley High School
Albuquerque, NM05.2014
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Cash Management
- Retail Inventory Management
- Shift Scheduling
- Employee Training
- Inventory Control
- Recruitment and hiring
- POS Systems
- Goals and performance
- Team Building and Leadership
- Team motivation
- Recruiting and Hiring
- Leadership Development
- Supply Ordering
- Policies and Procedures
- Store displays
- Staff Supervision
- Staff Management
- Sales expertise
- Employee Scheduling
- Accurate Cash Handling
- Work Planning and Prioritization
- Opening and closing procedures
- Documentation And Reporting
- Relationship building and management
- Strategic thinker
- Order Management
- Sales Strategies
- Team Development
- Retail Sales Techniques
- Payroll Management
- Sales professional
- Customer Response
- Accurate money handling
- Bank deposit procedures
- Loss Prevention
- Bank and Safe Deposits
Bible Study at Calvary Chapel Southwest
I am blessed to be a part of a women's Bible Study called "Thrive," at CCSW. Once a week we come together to worship, break into small groups to discuss our previous visit, listen to a powerful teaching from the Bible, and enjoy fellowship time with one another.
Timeline
Store Manager
Urban Wellness
05.2018 - 09.2024
Retail Sales Associate/Designated Hitter
Walgreens
01.2015 - 01.2018
BBA -
Central New Mexico Community College
High School Diploma -
Valley High School
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