Harley DeMelio
Metairie,LA
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Nurse
University Medical Center New Orleans
New Orleans, LA
12.2023 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Bartender/Server
Fulton Alley
07.2021 - 09.2023
- Verify customers’ ages
- Mix traditional and creative cocktails
- Process payments
- Clean glasses and bar utensils
- Make suggestions based on customer tastes and preferences
- Record and balance cash receipts and prepare cash deposits
- Open and maintain tabs throughout their shift
- Build rapport with regular customers to create positive atmosphere
- Welcoming and sitting diners comfortably in dining section
- Taking customers’ food and drink orders
- Collaborating with kitchen and bar staff for prompt and correct delivery of orders
- Memorizing menus and recommend appetizers, meals and drinks from restaurant wine stock
- Delivering memorable dining experience by resolving all customer issues promptly
- Assisting with tidying of tables, clearing leftovers and keeping dining area neat and pleasant
- Setting tables and rearranging dining area to accommodate larger groups and prepare restaurant for special events
- Ensuring cooking utensils and kitchen area are cleaned after closing to comply with state regulations
Front Desk Receptionist
Aveda
01.2020 - 03.2020
- Answer and direct all phone calls
- Greet all office guests
- Schedule meetings, client visits and company events
- Provide administrative support to all team members as necessary
- Answer guests' and employees' questions
- Process invoices and pay outstanding bills for company accounts
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Collected room deposits, fees, and payments
- Completed data entry and filing to keep records updated for easy retrieval
- Completed all tasks in compliance with company policies and procedures
- Organized, maintained and updated information in computer databases
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Collected cash payments, processed transactions and updated relevant records
Shift Leader/Cashier
Smoothie King
06.2018 - 01.2020
- Organizing shift schedules for team members
- Monitoring attendance, tardiness and time off
- Assigning duties to specific employees based on role and skills
- Supervising employees and assisting with tasks as necessary
- Conducting performance reviews and sharing feedback with both upper management and team members
- Training new and current team members on tasks
- Handling customer issues and managing conflicts
- Adhering to company policies and health, safety and employment standards
- Balancing cash drawers and preparing cash deposits
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Restocked and organized merchandise in front lanes
- Used POS system to enter orders, process payments and issue receipts
- Conducted inventory counts by adding each item in stock and documenting in computer system
- Identified and resolved discrepancies and errors in customer accounts
Shift Leader
Smoothie King
11.2016 - 05.2018
- Supervising employees, assigning duties, and creating shift schedule
- Monitoring team performance and ensuring duties are performed efficiently
- Reporting any issues that arise during shift to management
- Managing employee requests and transgressions
- Ensuring compliance with company policies, health, and safety standards
- Coaching team members and training new staff
- Opening and closing registers, accounting for daily intake and preparing cash deposits
- Handling customer issues and employee disputes.
Education
Associate's degree - Nursing
Delgado Community College
New Orleans, LA05.2023
Skills
- Restaurant Experience
- Serving Experience
- Bartending
- Hospital Experience
- POS
- Office Management
- Banquet Experience
- Host/Hostess
- Retail Sales
- Customer Relations
- Certifications and Licenses
- Bartender License
- Parental and Guardian Assistance
Certification
BLS Certification November 2022 to October 2026
Timeline
Registered Nurse
University Medical Center New Orleans
12.2023 - Current
Bartender/Server
Fulton Alley
07.2021 - 09.2023
Front Desk Receptionist
Aveda
01.2020 - 03.2020
Shift Leader/Cashier
Smoothie King
06.2018 - 01.2020
Shift Leader
Smoothie King
11.2016 - 05.2018
Associate's degree - Nursing
Delgado Community College