Harley Doonan
Tucson,AZ
Summary
Results-driven Customer Service and Operations Leader with extensive experience in team management, process optimization, and operational efficiency. Known for cultivating strong professional relationships, enhancing profitability, and driving business outcomes. Skilled in multitasking, strategic decision-making, and problem-solving. Proven ability to streamline operations, manage cross-functional teams, and maintain high-quality standards to ensure the success of the organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Porter III
Deployed Services
02.2024 - 11.2024
- Lead and supervise daily operations for a team of porters supporting U.S
- Customs and Border Protection (CBP), ensuring the efficient execution of assigned tasks, team scheduling, and staff training
- Conduct regular inspections of facilities and equipment to ensure compliance with safety, cleanliness, and operational standards, addressing any issues promptly to maintain high-quality service delivery
- Coordinate with CBP personnel and other departments to ensure seamless operations, contributing to the overall efficiency and security of the agency's operations
- Foster a professional and team-oriented environment, ensuring a high level of performance and adherence to all federal protocols and guidelines
Porter II
Deployed Services
01.2023 - 01.2024
- Company Overview: Supporting U.S
- Customs and Border Protection (CBP)
- Managed daily operations for a team of porters supporting U.S
- Customs and Border Protection (CBP), ensuring tasks were completed efficiently and in accordance with federal regulations
- Coordinated porter coverage and scheduling to meet operational demands, ensuring that CBP facilities remained clean, secure, and operational at all times
- Trained and mentored new team members on safety procedures, customer service standards, and job responsibilities, ensuring full compliance with agency policies
- Monitored inventory levels of cleaning supplies and equipment, placing orders and coordinating delivery to maintain seamless operations
- Delivered exceptional customer service while resolving inquiries and ensuring the facility met all cleanliness, safety, and security standards
- Collaborated with other departments and CBP personnel to maintain efficient operations, fostering communication and teamwork to meet organizational goals
- Supporting U.S
- Customs and Border Protection (CBP)
Security Guard
Deployed Services
01.2023 - 12.2023
- Ensured the safety and security of CBP facilities, personnel, and assets through regular patrols, surveillance, and monitoring of sensitive areas
- Conducted thorough inspections of security systems and equipment to ensure operational integrity and compliance with federal security standards
- Responded to incidents and security breaches promptly, reporting findings to management and assisting with investigations as needed
- Provided professional and courteous service to both internal and external stakeholders, addressing inquiries and maintaining a secure environment
- Maintained accurate and detailed logs of security activities, including patrol routes, incident reports, and observations, ensuring compliance with CBP protocols
- Recognized for maintaining a high level of vigilance and professionalism in safeguarding CBP assets, personnel, and infrastructure
- Supporting U.S
- Customs and Border Protection (CBP)
Lead Technician
The Peggs Company
01.2022 - 01.2023
- Company Overview: Nationwide operations in the repair and maintenance of shopping carts
- Led nationwide operations in the repair and maintenance of shopping carts, including overseeing a team of technicians
- Managed inventory, parts ordering, and fulfillment to ensure timely repairs and service delivery
- Supervised junior technicians, providing guidance on safety protocols, operational procedures, and technical training
- Diagnosed and repaired complex electronic, electrical, and mechanical systems, ensuring service excellence and operational continuity
- Nationwide operations in the repair and maintenance of shopping carts
Education
High School Diploma -
Cholla High Magnet School
Tucson, AZ05.2017
Skills
- Leadership & Team Management
- Operational Efficiency & Process Optimization
- Customer Service Excellence
- Problem Solving & Critical Thinking
- Training & Mentorship
- Effective Communication & Active Listening
- Self-Motivated & Results-Oriented
Certification
- DOT Card for Regulated Vehicle Operation
- Bloodborne Pathogen Certification
- CPR/AED/First Aid Certified (Infant, Child, Adult)
- UTV Certified
Timeline
Porter III
Deployed Services
02.2024 - 11.2024
Porter II
Deployed Services
01.2023 - 01.2024
Security Guard
Deployed Services
01.2023 - 12.2023
Lead Technician
The Peggs Company
01.2022 - 01.2023
High School Diploma -
Cholla High Magnet School
Similar Profiles
Guadalupe ChaviraGuadalupe Chavira
Porter at Deployed ServicesPorter at Deployed Services
Veronica Ramos BustamanteVeronica Ramos Bustamante
Guard at Deployed ServicesGuard at Deployed Services
Jose SalazarJose Salazar
Security at Deployed ServicesSecurity at Deployed Services
Omar CincoOmar Cinco
Security Guard at Deployed ServicesSecurity Guard at Deployed Services
Martina ChoeMartina Choe
Endoscopy Technician at St Joseph's HospitalEndoscopy Technician at St Joseph's Hospital