Harley Dubbelde
Normal,IL
Summary
Adaptable and detail-oriented professional with expertise in customer service, quality assurance, and problem-solving skills. Demonstrates ability to manage multiple tasks efficiently and effectively while supporting team growth and development. Eager to leverage skills in a new role to drive quality improvements and ensure exceptional service delivery.
Overview
9
9
years of professional experience
Work History
USU
State Farm
Bloomington, Illinois
12.2023 - Current
- Utilized advanced problem solving techniques to resolve complex underwriting issues quickly and efficiently.
- Maintained up-to-date knowledge of company policies and procedures related to underwriting services.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Troubleshot minor problems and reported larger technical issues.
- Reviewed documentation for accuracy and completeness prior to submission to appropriate parties.
- Participated in ongoing training to enhance own job skills and knowledge.
- Focused on learning new skills and staying updated with industry changes.
- Worked with coworkers to complete tasks.
- Used various software programs for efficient document creation or editing purposes.
- Updated account information in company databases.
Assistant Manager
Bob Evans Restaurant
Bloomington, IL
07.2023 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Reviewed sales and gross profit report to assess company efficiency.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Operations Supervisor
Grifols Biomat USA
Peoria, Illinois
03.2023 - 06.2023
- Supervise donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedure Manual, OSHA, CLIA and cGMP.
- Maintain the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervise donor flow.
- Familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA) approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
- Ensures that accurate and thorough documentation of necessary records are performed.
- Submit timely and accurate reports as required by the Center Manager and/or the Assistant Manager.
- Assist in the control of center donor funds as determined by the Center Manager and/or the Assistant Manager.
- Assist in the training of new employees and retraining of current employees.
- Maintain active communication with other service areas to ensure accurate documentation and quality.
- Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
- Reports all unsafe situations or conditions to area lead, supervisor or manager.
- Assured that the facility is maintained in a neat and clean condition and all equipment is kept in good working order.
- Participated in all mandated training sessions and staff meetings to enhance knowledge and skills.
- Assist the Center Manager and/or Assistant Manager in any task necessary in pursuit of company objectives.
Quality Associate
Grifols Plasma
Bloomington, Illinois
02.2021 - 03.2021
- Perform equipment quality control review - daily, weekly, monthly, semi-annual and annual.
- Perform weekly review of equipment incident logs.
- Inspection and release of incoming supplies.
- Verification and release of sample shipment.
- Perform daily donor record file review.
- Perform reviews of donor center records.
- Perform Staging of plasma for shipment.
- Perform Weekly employee observations.
Donor Center Technician, Phlebotomist, Trainer
Grifols Plasma
Bloomington, IL
09.2017 - 02.2021
- Assist the Center Quality Manager to ensure that cGMP regulations are followed.
- Assist the Center Quality Manager to ensure that SOPs are followed and regulatory requirements are met.
- Performs a review of the documentation of unsuitable test results and the disposition of the associated units.
- Documents, investigates, and performs root cause analysis for deviations and customer complaints, specifically in how they relate to the safety of the donor and the quality of the product.
- Review of equipment records and Nexlynk information if applicable to approve out of service machines for use.
- Review and approval of deferred donor reinstatement activities.
- Initiates investigations and reports any supplies that have not met quality specifications and requirements prior to use.
- Perform a review of medical incident reports and the applicable related documentation.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Supported productivity increase and business growth through new hire training and mentoring.
- Developed effective training plans based on department needs and objectives.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Taught in class courses to increase learning opportunities.
- As well as sticking donors and handling any reactions that donors may have.
- This also includes creating new donor charts, accepting proof of address, and printing charts.
- I was in charge of upkeeping maintenance on PCS2 machines, as well as repairing them.
Education
High School Diploma -
Sackets Harbor Central School
Sackets Harbor, NYSkills
- Quality Assurance
- Quality Enhancement
- Quality Monitoring
- Quality Assessments
- Regulatory Compliance
- Quality Control Monitoring
- Staff Supervision
- Problem-Solving Skills
- Customer Service
- Communication skills
- Document Accuracy
Timeline
USU
State Farm
12.2023 - Current
Assistant Manager
Bob Evans Restaurant
07.2023 - 12.2023
Operations Supervisor
Grifols Biomat USA
03.2023 - 06.2023
Quality Associate
Grifols Plasma
02.2021 - 03.2021
Donor Center Technician, Phlebotomist, Trainer
Grifols Plasma
09.2017 - 02.2021
High School Diploma -
Sackets Harbor Central School