Harley Engle
I have worked many different types of jobs throughout my life, from fast food to construction.
Working to fulfill any customer orders or problems is my favorite thing to do. I am very hands-on and love a fast paced environment.
I am a resourceful problem-solver committed to thorough research and persistence; when faced with a challenge, I
take the initiative to find the necessary information and deliver an accurate solution. I have managed two very different departments being a Customer Service and operations Supervisor. I handled
high volumes of incoming calls, built quotes and orders, processed returns, and managed point-of-sale
transactions.
In the deliveries department, I served as a hands-on supervisor, working alongside my team to pull large orders of
over 100 items. This role required precision in stacking and prepping products for next-day truck loading. Both
departments were fast-paced and deadline-driven, requiring strong multitasking and problem-solving skills to
ensure all tasks were completed in a timely manner.
Work History
Customer Service Supervisor
5 Years- Resolved complex customer inquiries and complaints, enhancing overall satisfaction rates.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Fostered strong relationships with key accounts by providing personalized care and attention in managing their concerns.
- Implemented process improvements that streamlined service workflows and reduced wait times.
- Supervised daily operations to ensure high-quality customer service standards.
- Trained and mentored new staff on customer engagement techniques and product knowledge.
- Analyzed team performance metrics to drive improvement initiatives and identify training needs.
- Developed training materials focused on best practices for customer interaction and problem resolution.
Operations Supervisor
5 Years- Supervised daily operations, ensuring adherence to safety protocols and company policies.
- Trained and mentored staff on operational best practices and customer service excellence.
- Coordinated logistics for product deliveries, optimizing routing to enhance efficiency.
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
- Implemented process improvements that increased team productivity and operational effectiveness.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Facilitated seamless communication channels between departments, improving coordination and project outcomes.
- Coordinated with IT department to deploy new inventory management system, leading to smoother operational flow.
- Worked hands-on with my team to ensure that We are a team
Gas Station Lead
5 Years 10 Months- Oversaw fuel deliveries and managed timely arrival and proper storage according to industry regulations.
- Contributed to increased profits by identifying trends in product performance through data analysis and adjusting pricing strategies accordingly.
- Promoted a safe work environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Cleaned up gas and other spills in accordance with spill procedures.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Conducted regular inspections to maintain legal and company policy's were being followed.
- Maintained accurate records of sales transactions, shift logs, and incident reports for management review and analysis.
Education
High School Diploma
Skills
Accomplishments
- Supervised team of [30+] staff members.
- Collaborated within team of [15+] in the development of putting Large deliveries together