Harley Frassica
Greenacres City
Summary
Detail oriented retail professional with experience in leadership, administrative tasks (such as recruiting, on-boarding, and scheduling) inventory management, customer service, and operations. Proven ability to lead teams, train associates, and maintain efficiency in fast-paced environments. Strong collaborative skills with experience with supporting upper management teams, and improving operational processes.
Overview
5
5
years of professional experience
Work History
Retail Omni Fulfillment Lead
DICK’s Sporting Goods
01.2026 - Current
- Fulfill online orders placed for in store pick-up as well as orders that are to be sent out via shipping.
- Move and work very quickly throughout the store to ensure a timely process for all orders to be processed daily.
- Locate product in all departments and areas of the store.
- Perform different audits to ensure packing/shipping standards are being met as well as verify the status of orders.
- Assist in removing items from store inventory that are unable to be located or unable to be shipped due to poor item condition.
- Trained and mentored team members on best practices for inventory management.
- Implemented process improvements to enhance order accuracy and reduce errors.
- Monitored inventory levels, facilitating timely restocking to meet demand.
Store Administrative Assistant
DICK’s Sporting Goods
05.2025 - 01.2026
- Assist Store Managers in finding ideal applicants that would benefit our team and schedule interviews in reflection to calender/schedule events.
- Guide new hires through the onboarding process by walking them through different forms and information provided by the company. This also includes providing them with all initial equipment and resources needed prior to their first day.
- Assist in schedule changes for all teammates, making shift changes and covering shifts associates are unable to work.
- Handling confidential documents and maintaining information security for associate information and reports.
- Tracking and sorting Known Theft items found from the sales floor prior to being taken out of store inventory.
- Assist all departments in ordering and managing supplies needed for day to day use. Providing them with different forms/sheets needed for day to day use.
- Pulling information requested by managers across various platforms.
- Managed daily administrative tasks to support store operations and enhance efficiency.
Retail Footwear Sales Lead
DICK’s Sporting Goods
10.2024 - 05.2025
- Provide training and coaching to associates throughout the department/entire store on selling skills and proper customer service.
- Delegate and manage tasks in order to maximize department efficiency.
- Assist in store inventory projects and various lay-out changes throughout the store.
- Maintained up-to-date knowledge of product features, trends, and promotions.
- Guided customers in selecting footwear that meets their needs and preferences.
Target Security Specialist
Target
03.2022 - 10.2022
- Provide and enlighten Guest experience by engaging with them upon entry.
- Maintain and enforce safe store practices outlined by the company.
- Deter ongoing and active attempts of retail theft by providing presence and viewing camera surveillance.
- Logging retail theft incidents by viewing surveillance and forming a detailed report of the incident. Sharing via email or platform with other stores to alert them of possible suspects.
Assistant Store Manager/Key Holder
Journeys Kids
02.2021 - 03.2022
- Drive sales and assist customers within a commission based environment.
- Assist and coach other associates on proper selling techniques to ensure sales goals are being bet. Teaching different roles and strategies for associates to gain better selling practices.
- Maintain a safe and organized environment in the stockroom and sales floor.
- Hold individual projects within the store. Cycling through best-selling products, lay-out changes, etc.
- Open and close multiple store locations. Handle cash register balancing and closing deposits. Maintain a secure environment outside of store operating hours.
Education
High School Diploma - AICE classes: English Language/Writing, Psychology, Economics, American Government
Santaluces Community High School
Lantana, FLSkills
- Process Improvement
- Inventory Management
- Team Leadership and Training
- Excellent customer service
- Critical thinking and problem solving
- Strong communication
- Strong Interpersonal Relations
- Proactive and Self-Motivated
- Strong organizational skills
Timeline
Retail Omni Fulfillment Lead
DICK’s Sporting Goods
01.2026 - Current
Store Administrative Assistant
DICK’s Sporting Goods
05.2025 - 01.2026
Retail Footwear Sales Lead
DICK’s Sporting Goods
10.2024 - 05.2025
Target Security Specialist
Target
03.2022 - 10.2022
Assistant Store Manager/Key Holder
Journeys Kids
02.2021 - 03.2022
High School Diploma - AICE classes: English Language/Writing, Psychology, Economics, American Government
Santaluces Community High School