Jacqueline Flores
Princeton
Summary
Dedicated professional with a proven track record in customer service and problem resolution. Committed to enhancing operational efficiency and fostering strong team collaboration.
Overview
5
5
years of professional experience
Work History
Retail Omni Fulfillment Lead
Dick's Sporting Goods, Inc
Allen, TX
08.2022 - Current
- Supervised daily fulfillment operations to ensure timely and accurate order processing.
- Trained and mentored team members on best practices in inventory management and safety protocols.
- Implemented process improvements that enhanced workflow efficiency and reduced fulfillment errors.
- Coordinated cross-functional communication to streamline logistics with shipping and receiving departments.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
Office Manager
Texas Management and Leasing
Plano, TX
12.2023 - 02.2025
- Coordinated office operations, enhancing workflow efficiency and communication among departments.
- Managed vendor relationships, ensuring timely delivery of supplies and services.
- Developed and implemented office policies, contributing to improved organizational structure.
- Managed the processing of leasing applications, verifying documentation and assessing applicant qualifications.
- Facilitated administrative support for realtor and broker, enhancing office efficiency.
Team Lead
Bahama Bucks
McKinney, TX
06.2021 - 05.2022
- Oversaw daily operations, ensuring adherence to company standards and exceptional customer service.
- Trained and mentored team members to enhance performance and productivity.
- Implemented process improvements that increased workflow efficiency and reduced wait times.
- Managed inventory levels, coordinating with suppliers to ensure timely deliveries.
Education
High School Diploma -
Princeton High School
Princeton, TXSkills
- Picking and packing
- Stock organization
- Customer service
- Active listening
- Problem resolution
- Relationship building
- Computer proficiency
- Strong work ethic
- Cash handling
- Cleanliness standards
- Fast learner
- Fast paced
- Team player
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Texas Management and Leasing
12.2023 - 02.2025
Retail Omni Fulfillment Lead
Dick's Sporting Goods, Inc
08.2022 - Current
Team Lead
Bahama Bucks
06.2021 - 05.2022
High School Diploma -
Princeton High School