Shelby Finnerty
Mentor,OH
Summary
Dynamic professional with a strong background in fulfillment and inventory management. Skilled in team collaboration and training, successfully implementing process improvements that reduced operational delays and increased order accuracy.
Overview
8
8
years of professional experience
Work History
Omni Fulfillment Lead
Dick's Sporting Goods
Mentor, OH
06.2023 - Current
- Oversaw daily fulfillment operations to ensure timely order processing and customer satisfaction.
- Trained and mentored team members on best practices for inventory management and workflow efficiency.
- Implemented process improvements that enhanced order accuracy and reduced operational delays.
- Monitored performance metrics to identify areas for improvement in fulfillment processes.
Pricing and Signage Lead
Dick's Sporting Goods
Mentor, OH
06.2022 - 06.2023
- Assisted in maintaining price consistency across various projects. Facilitated compliance with pricing guidelines.
- Facilitated the placement of promotional signage to enhance visibility.
- Contributed to design projects focused on enhancing brand visibility.
Front End Lead
Dick's Sporting Goods
Mentor, OH
06.2021 - 06.2022
- Assisted customers with transactions and inquiries. Processed cash and card payments efficiently. Supported team in maintaining accurate cash registers.
- Facilitated coaching and training sessions for team members on ringing techniques and metric standards.
Customer Service Specialist
Dick's Sporting Goods
Mentor, OH
06.2020 - 01.2021
- Resolved customer inquiries through effective communication and product knowledge.
- Assisted customers in selecting products that meet their needs and preferences.
- Processed transactions accurately using point-of-sale systems to ensure smooth operations.
Retail Sales Associate
Dick's Sporting Goods
Mentor, OH
12.2018 - 06.2020
- Assisted customers with transactions at checkout. Provided accurate cash handling throughout shifts. Maintained organized and efficient workstations.
- Assisted customers in selecting apparel that meets their needs. Supported inventory management by organizing and restocking merchandise. Collaborated with team members to maintain store cleanliness and presentation.
- Facilitated footwear selection and fitting to enhance customer satisfaction.
- Assisted in organizing freight processing tasks efficiently. Supported teams in managing logistics and transportation operations. Facilitated timely movement of goods through effective communication.
Education
High School Diploma -
West Geauga High School
Chesterland, OH05-2019
Skills
- Picking and packing
- Stock organization
- Warehouse operations
- Stock replenishment
- Time management
- Team collaboration
- Customer service
- Cash register operation
Timeline
Omni Fulfillment Lead
Dick's Sporting Goods
06.2023 - Current
Pricing and Signage Lead
Dick's Sporting Goods
06.2022 - 06.2023
Front End Lead
Dick's Sporting Goods
06.2021 - 06.2022
Customer Service Specialist
Dick's Sporting Goods
06.2020 - 01.2021
Retail Sales Associate
Dick's Sporting Goods
12.2018 - 06.2020
High School Diploma -
West Geauga High School