Harley Henderson
Galena,MO
Summary
Dynamic and results-driven manager with a proven track record at Andy Repretchet, excelling in customer service and team leadership. Enhanced operational efficiency through effective task delegation and performance management, achieving high customer satisfaction. Skilled in workforce management, fostering strong relationships to drive team success and improve service delivery.
Overview
5
5
years of professional experience
Work History
McDonalds Manager
Andy Repretchet
08.2023 - 09.2025
- Assisted in daily operations, supporting team objectives and ensuring smooth workflow.
- Collaborated with colleagues to maintain high standards of service and efficiency.
- Gained proficiency in tools and systems essential for operational management tasks.
- Adapted quickly to new responsibilities, enhancing team productivity and effectiveness.
- Managed Drawers and Safe Counts
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
Team Member
Herschend Family Entertainment
02.2021 - 12.2021
- Assisted in training new team members on operational procedures and safety protocols.
- Collaborated with team to streamline operations, improving workflow efficiency.
- Utilized point-of-sale systems for accurate transaction processing and reporting.
- Engaged in regular communication with management to identify areas for process improvement.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Branson Highschool
935 Buchanan Rd, Branson, Mo 6561605-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Goal setting
- Task delegation
- Staff management
- Relationship building
- Performance management
- Customer relationship management (CRM)
- Workforce management
Timeline
McDonalds Manager
Andy Repretchet
08.2023 - 09.2025
Team Member
Herschend Family Entertainment
02.2021 - 12.2021
High School Diploma -
Branson Highschool
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