Harley Hilton

• Assisted with daily care and feeding of shelter animals to ensure proper nutrition and well-being.
• Maintained cleanliness of kennel areas, promoting a safe and sanitary environment for animals.
• Observed animal behavior to identify health issues, reporting concerns to veterinary staff promptly.
• Supported adoption events by preparing animals and providing information to potential adopters.
• Trained new volunteers on safety protocols and daily care procedures for shelter animals.
• Engaged with the community to raise awareness about pet adoption and responsible ownership practices.
• Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.

• Supervised daily cash handling procedures, ensuring accuracy and compliance with company policies.
• Implemented inventory management practices, reducing stock discrepancies and improving order accuracy.
• Enhanced team performance by streamlining transaction processes, resulting in faster service delivery.
• Trained and mentored new cashiers on customer service standards and operational protocols.
• Resolved customer inquiries and complaints effectively, maintaining high satisfaction levels.
• Coordinated staff schedules to optimize coverage during peak hours, improving workflow efficiency.
• Conducted regular audits of cash registers to identify errors and ensure accountability among team members.
• Developed training materials for ongoing employee development focused on sales techniques and product knowledge.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
• Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

FEMA Certification

CPR/First Aid Certification

Handcuffing Certification

Copiah County Sheriff’s Department junior boot camp completed satisfactorily

Work based learned hours completed at Crystal Springs Police Department

• Cybersecurity Foundations
• Security Risk Management
• Network Security
• Linux & SQL
• Threats, Vulnerabilities & Risk Assessment
• Security Detection & Incident Response
• Python Automation for Cybersecurity
• Capstone: Cybersecurity Job Preparation