Harley Koerth
San Marcos,TX
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints, and increase business.
Overview
4
4
years of professional experience
Work History
Customer Experience Supervisor / Business-to-Business
Attic Breeze
06.2020 - Current
- Diagnosing product issues and faults by providing trouble-shooting phone assistance to construction contractors
- Accurately created and opened trouble tickets and efficiently managed workflow to ensure timely and satisfactory outcomes
- Worked in tandem with other team members, to leverage information and create a blue-print for customer loyalty and satisfaction
- Tasked to develop SOPs with management in trouble-shooting and warranting products
- Maintained inventory of supplies, materials and equipment
- Attention to detail in creating and submitting project orders from customers to production, ensuring accuracy and meeting deadlines
- Trained in multiple management staff and new hires on internal processes and expectations
- Provided feedback on warranty trends to improve product quality and process efficiency
- Excellent record keeping and data organizing to support warranty decisions and product resolutions.
Sales Coordinator
Stallion
12.2022 - 05.2023
- Processed purchase orders, including tracking, coding, and submitting invoices for payment
- Coordinated and responded to customer inquiries
- Performed other related administrative duties assigned by management
- Updated, and maintained project job files and spreadsheets.
Skills
Client Relations
- Team Leadership
- Warranty Virtualization
- Inventory Control
- Sales Support
- Customer Support
- Multi-tasking
- MS Office
- CRM Management
- Invoicing
- Issue Resolution
- Account Management
- Performance Based
- Attention to detail
- Training and development
Educational Experience
McLennan Community College
Timeline
Sales Coordinator
Stallion
12.2022 - 05.2023
Customer Experience Supervisor / Business-to-Business
Attic Breeze
06.2020 - Current
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