Harley Kuhn
Thornton
Summary
Experienced Manager with proven track record in managing merchandising operations and streamlining inventory processes. Successfully implemented strategies to optimize product placement and enhance customer satisfaction. Demonstrated ability in vendor negotiation and team leadership.
Overview
5
5
years of professional experience
Work History
Assistant Manager- Merchandising
TJX Companies
Bloomfield, CO
10.2023 - Current
- Executed daily merchandising strategies to optimize product presentation and drive customer engagement allowing us to increase our sales by 3 million dollars in 2 years.
- Analyze sales trends, reports, and consumer behavior's to maximize production and placement decisions.
- Maintained visual standards by implementing company planograms and using 11 years of merchandising experience to drive sales.
- Supported training initiatives for new team members on merchandising best practices and operational procedures allowing us to achieve the highest score on the company audit in the district (91%) last year
- Trained and was the direct report to multiple associates and worked them into the next positions. Including multiple associates into lead roles, and two key holders into assistant managers this past year
- Assisted in recruitment efforts, interviewing candidates and providing recommendations for suitable hires to support store operations.
General Manager
Old Navy
Broomfield, CO
02.2023 - 08.2023
- Managed all daily operations of a retail business, including hiring, training, and scheduling staff
- Developed and implemented strategies to improve customer service and increase revenue
- Drove sales through consistent and excellent customer service.
- Increased stores ranking in the first 2 months from number #1234 to #750 by driving credit card sales and driving SOT.
- Increased our credit card usage percent, from the bottom of the district by over 40% leading us to be number one in the district and exceeding our goal to a 120%.
- Created fun and engaging ways for the team to stay motivated, while keeping a fast paced and exciting culture.
- Executed merchandising strategies to enhance product visibility and drive sales by following company merchandising guidelines and using previous experience.
Acting GM
Old Navy
11.2022 - 03.2023
- Managed daily operations of the store, including hiring, coaching, and scheduling through the holiday season while also being the Assistant General Manager as well.
- Was able to lead and develop 3 new leaders into higher positions over the span of 6 months until I got promoted, and then they were all ready to be promoted when I left.
- Increased our customer service scores so that we were number 4 in the region for the month of February.
- Increased our coupon scan rate from a high 60% up to 90% scan rate.
- Merchandised the store to set the floor to company standards. Am proficient in mapping and planning floor sets.
Assistant General Manager of Merchandising
Old Navy
08.2021 - 11.2022
- Managed a team of up to 15 associates to ensure product was placed in stores according to company standards
- Analyzed market trends and customer data to identify new product opportunities
- Trained and mentored new employees in merchandising techniques
- Trained and mentored 2 leaders be able to be promoted into higher positions
- Drove loyalty with fun and engaging games and contests, helping our store to be in the top 3 of the district.
Education
Bachelors of Science - Psychology
Cazenovia College
Cazenovia, NY12.2014
Skills
- Customer service
- Team leadership
- Staff development
- Merchandising
- Conflict resolution
- Inventory management
- Merchandise planning
Timeline
Assistant Manager- Merchandising
TJX Companies
10.2023 - Current
General Manager
Old Navy
02.2023 - 08.2023
Acting GM
Old Navy
11.2022 - 03.2023
Assistant General Manager of Merchandising
Old Navy
08.2021 - 11.2022
Bachelors of Science - Psychology
Cazenovia College