Harley Reid
Oldsmar,FL
Summary
Dedicated professional with history of meeting company goals, utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the brand. Seeking and ready to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Team Leader
Earth Fare Supermarket
Oldsmar , FL
04.2022 - Current
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Prepped ingredients for multiple stations.
- Prepared sandwiches, salads, juices, smoothies, pizza, etc.
- packaging and dating 3rd party food items.
- Checking dates and submitting waste accordingly.
- Assigned cleaning and closing all five stations in my department
Barista
Starbucks, Barista
Oldsmar, FL
03.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Complied with standards for merchandising, stocking and storing product.
- Upsold specialty items with beverages, increasing store sales.
- Set and achieved goals for professional development and advancement.
Shift Supervisor
Panera Bread
Oldsmar, FL
04.2021 - 02.2022
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Delivered successful training to more than 5 employees during my time at Panera, educating on successful work processes and productivity strategies.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Regulated pricing, inventory count and supply during shift hours.
- Submitted emails to 3rd party teams such as maintenance, equipment handlers and higher up management.
- Cash handling
Supplier Support JPMorgan Chase
Winn Technology Group
Palm Harbor, FL
08.2018 - 09.2020
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions through contacting clients directly.
- Asked fact-finding questions to determine customer needs and difficulties, finding solutions.
- Maintained organized and secure customer files to facilitate customer support and follow-up.
- Incorporated cross-selling, up-selling and offered secure online payments.
- Handled high volume of inbound calls per shift to offer callers all kinds of services and information .
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Communicated professionally with colleagues, freelancers and clients.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues dealing with online payments.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Trained users on how to operate online credit card payments.
- Responded to telephone and email inquiries regarding JPMorgans online credit card use and repair if needed.
- Updated documentation and produced reports.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Providing customers/vendors with complete credit card information.
- Updating vendors profile and information.
- Drafting emails and escalating issues to clients on behalf of customers.
Education
GED -
Pinellas Technical Education Center
Clearwater, FL05.2022
Skills
- SOP Adherence
- Analytical Thinking
- Staff Training
- Quality Standards
- Attention to Detail
- Onboarding and Orientation
- Coaching and Mentoring
- Issue Resolution
- Evaluating Employee Work
- Teamwork and Collaboration
- Continuous Professional Improvement
- Cash Register Operations
- Verbal and Written Communication
- Overseeing Daily Activities
- Work Planning and Prioritization
- Shift Checklists
- Team Check-Ins
- Overcoming Obstacles
- People Management
- Performance Evaluations
- Inventory Accuracy
- De-Escalating Conflicts
- Call Center Customer Service
- Heavy Machinery Operation
- Food preparation
- Delegation
- Multitasking
- Cash handling
- Customer service
- Time management
- Positive attitude
Timeline
Team Leader
Earth Fare Supermarket
04.2022 - Current
Shift Supervisor
Panera Bread
04.2021 - 02.2022
Barista
Starbucks, Barista
03.2021 - Current
Supplier Support JPMorgan Chase
Winn Technology Group
08.2018 - 09.2020
GED -
Pinellas Technical Education Center