Keidra Scott
Madison
Summary
Dynamic team leader with a proven track record in employee training, quality assurance, and team collaboration. Committed to enhancing operational efficiency through effective mentoring and problem-solving strategies. Skilled communicator and collaborator with a strong background in team leadership and conflict resolution. Expertise in training and mentoring staff, fostering a culture of teamwork to improve overall performance.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Team Leader
Mazda Toyota Manufacturing
Madison
03.2021 - Current
- Trained new employees on safety protocols and operational procedures.
- Established clear expectations for employees, providing guidance when needed.
- Facilitated team meetings to encourage open communication and collaboration among team members.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Implemented quality control measures to enhance production standards and reduce defects.
- Completed daily quality assurance duties to provide feedback for improvements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Monitored equipment performance and reported maintenance needs to ensure reliability.
- Proposed or approved modifications to project plans.
Pharmacy Technician
Walgreens
Muscle Shoals
01.2019 - 02.2021
- Provided customer service to patients by answering questions about medications and health-related topics.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures to enhance customer service experience.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Verified prescriptions and drug labels, documents and packages.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Assisted customers in selecting over-the-counter medications and health products.
- Prepared prescription medications accurately following pharmacy protocols.
Lead Operator
North American Lighting
Muscle Shoals
01.2018 - 01.2019
- Trained new employees on safe operating procedures and job responsibilities.
- Resolved issues related to production processes or personnel conflicts promptly.
- Maintained high-level communication with direct supervisors to support rapid issue resolution.
- Maintained production and quality documentation.
- Conducted regular inspections of equipment to identify potential problems early on.
- Operated production equipment to ensure efficient assembly line performance.
- Implemented process improvements to enhance productivity and safety measures.
- Maintained tools by cleaning before and after each shift.
Shipping Coordinator
Dick's Sporting Goods, Inc
Florence
08.2017 - 01.2018
- Coordinated deliveries based on customer requirements while optimizing cost savings opportunities.
- Served as a liaison between logistics personnel, sales staff, and customers throughout the supply chain process.
- Facilitated clear communication among team members to ensure timely updates on shipping operations and address any issues that arose.
- Coordinated shipping schedules to ensure timely product delivery.
- Assisted in training new staff on shipping protocols and systems.
- Implemented best practices for packaging to reduce damage during transit.
- Received, processed and restocked returns.
Quality Team Member
Magneti Marelli
Pulaski
12.2015 - 01.2017
- Inspected products for quality standards during assembly processes.
- Documented quality control findings and communicated them effectively.
- Conducted routine checks on production equipment for proper functionality.
- Assisted in training new employees on quality procedures and protocols.
- Performed inspections to ensure conformity to established standards and specifications.
- Followed established guidelines for handling defective products efficiently.
- Ensured compliance with safety regulations, industry codes, and other relevant requirements.
- Analyzed quality control test results and communicated findings to management and relevant departments.
Assembler
Hillshire Brands
Florence
12.2012 - 09.2014
- Assembled products according to detailed specifications and quality standards.
- Inspected finished goods for quality assurance before packaging.
- Maintained a clean and organized workspace in compliance with safety regulations.
- Assisted in training new employees on assembly techniques and safety practices.
- Followed standard operating procedures to minimize errors during assembly tasks.
- Identify problems that may affect product quality and take corrective action when required.
- Notify supervisors of any potential issues that may cause delays in production schedules.
Education
Associate of Applied Science - Pre-Pharmacy
South College
Knoxville, TN05-2021
Skills
- Employee training
- Team building
- Quality control
- Process improvement
- Equipment maintenance
- Customer relationship management
- Communication skills
- Conflict resolution
- Time management
- Safety compliance
- Mentoring
- Attention to detail
- Documentation and reporting
- Onboarding and orientation
- Call center operations
- Goal setting
- Relationship building
- Cash handling
- Shift scheduling
- SOP adherence
- Flexible schedule
- Overtime management
- Workflow management
- Performance improvement
Languages
English
Full Professional
French
Limited
Certification
PTCB Certification
Timeline
Team Leader
Mazda Toyota Manufacturing
03.2021 - Current
Pharmacy Technician
Walgreens
01.2019 - 02.2021
Lead Operator
North American Lighting
01.2018 - 01.2019
Shipping Coordinator
Dick's Sporting Goods, Inc
08.2017 - 01.2018
Quality Team Member
Magneti Marelli
12.2015 - 01.2017
Assembler
Hillshire Brands
12.2012 - 09.2014
Associate of Applied Science - Pre-Pharmacy
South College