Harley Stiner
WESTPLAINS,MO
Summary
Dedicated Retail Professional experienced in cash register operation, merchandise stocking, and customer service delivery. Contributed to team success through strong communication and proactive engagement in sales and payment processing. Focused on continuous learning and improving processes to enhance organizational effectiveness.
Overview
8
8
years of professional experience
Work History
Cashier
Captain D's Seafood
West Plains, MT
10.2023 - Current
- Processed cash and card payments for Captain D's Seafood guests.
- Greeted guests and took dine-in, drive-thru, and takeout orders.
- Explained Captain D's Seafood menu items and suggested meal choices.
- Packaged seafood meals and checked order accuracy before handoff.
- Handled guest concerns and directed issues to shift leaders.
- Supported teammates during rushes with order flow and front counter service.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted with various tasks assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer inquiries regarding store policies and procedures.
- Discounted purchases by scanning and redeeming coupons.
Caretaker
CoxHealth At Home
West Plains, Missouri
08.2020 - Current
- Assisted CoxHealth At Home patients with bathing, grooming, and dressing routines.
- Monitored patient comfort and reported changes to nursing staff promptly.
- Prepared safe home environments by removing hazards and organizing walkways.
- Supported meal preparation and medication reminders for home care routines.
- Documented daily care activities using CoxHealth At Home visit records.
- Provided companionship and emotional support during home visits.
- Followed established safety procedures while performing all tasks related to caretaking duties.
- Cleaned windows, walls, ceilings, carpets, floors, bathrooms, kitchens. using appropriate cleaning supplies.
- Maintained landscaped area by picking up trash, removing debris and contacting landscaping team to address issues.
- Organized storage areas in order to maximize space efficiency.
- Assisted with moving furniture or other items as requested by staff members or visitors.
Key Holder
Dollar General
West Plains, MO
10.2018 - 10.2020
- Counted register funds and balanced cash drawer before shift changes.
- Opened and closed Dollar General store following daily security procedures.
- Operated cash register and handled customer transactions accurately.
- Reconciled cash drawers and prepared deposits for Dollar General.
- Stocked shelves and rotated merchandise across sales floor.
- Processed freight and organized backroom inventory for Dollar General.
- Assisted customers with product locations and store questions.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Replenished merchandise displays throughout the store as needed.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Assisted in general housekeeping to maintain store image.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted customers with product selection and resolving complaints.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Counted and balanced registers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Processor
Air EVAC Lifeteam
West Plains, MO
08.2018 - 08.2019
- Processed Air EVAC Lifeteam patient records and transport documents accurately.
- Updated claim status notes in Air EVAC Lifeteam processing systems.
- Maintained confidential records following HIPAA and company privacy standards.
- Supported Air EVAC Lifeteam workflow through daily document and data processing.
- Ensured compliance with all applicable regulations, laws, and guidelines.
- Filed paperwork according to standard operating procedures and entered data points into tracking system.
- Processed documents to maintain records and files.
- Ensured proper security measures were taken when handling sensitive customer data.
- Maintained strong relationships with internal departments such as underwriting and funding teams.
- Evaluated orders by checking for appropriate product specifications, labels and packaging and making adjustments.
- Offered administrative support to capture and transfer information for storage, processing or transmitting.
- Supported team members and participated in cross-functional projects as needed.
- Coordinated with applicants to gather missing information or documents.
- Maintained a database of applicant information, processing stages, and outcomes.
- Reviewed patient information for completeness, compliance, and proper coding.
Education
Oregon High R-3
Koshkonong, MOSkills
- Cash register operation
- POS operation
- Empathy and patience
- Order processing
- Sales transactions
- Exchanges processing
- Customer service
- Effective communication
- Clear communication
- Written and verbal communication
- Attention to detail
- Conflict resolution
- Problem solving
- Complex problem solving
- Team collaboration
- Multitasking and organization
- Cash handling
- Cash drawer balancing
- Drawer balancing
- Currency counting
- Inventory stocking
- Retail merchandising
- Store procedures
- Cleaning procedures
- Organizational development
- Data entry
- Basic math
- Hospitality services
- Home care assistance
- Patient hygiene care
- Medication reminders
- Professionalism and courtesy
- Empathy and patience
- Complaint resolution
- Drawer balancing
- Home care assistance
- Patient hygiene care
- Medication reminders
Timeline
Cashier
Captain D's Seafood
10.2023 - Current
Caretaker
CoxHealth At Home
08.2020 - Current
Key Holder
Dollar General
10.2018 - 10.2020
Processor
Air EVAC Lifeteam
08.2018 - 08.2019
Oregon High R-3