Harley Voclain
Crandall,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Stanley Automotive Finance Enterprises
09.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong knowledge of the company guidelines to help customers navigate the buying process.
- Processed customer payments orders promptly to increase customer satisfaction.
Education
Associate of Applied Science - Accounting
Dallas College
Dallas, TX05.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft Suite
- Data Collection
- Building rapport
- Filing
- Multi-line phone talent
- Account Management
- Quickbooks
Timeline
Customer Service Representative
Stanley Automotive Finance Enterprises
09.2021 - Current
Associate of Applied Science - Accounting
Dallas College
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