Harlie Goodwin
Mammoth Lakes,CA
Summary
Dynamic professional with extensive experience in customer service and team management, notably at Little Eagle Lodge. Proven problem-solver with strong attention to detail, enhancing guest experiences and driving sales growth. Skilled in POS terminal operation and fostering teamwork, consistently delivering exceptional service and cultivating lasting client relationships.
Overview
13
13
years of professional experience
Work History
Art Gallery Assistant
Sabado Galleries
01.2024 - Current
- Maintained strong relationships with clients by providing exceptional customer service, including timely responses to inquiries and personalized art recommendations.
- Enhanced customer experience by providing knowledgeable guidance on artwork selections and artist information.
Concierge
Maui Concierge
11.2020 - 12.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
General Manager
Little Eagle Lodge
05.2016 - 03.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Food and Beverage Manager
Ritz Carlton Club and Residence Kapalua Bay
03.2012 - 09.2016
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Managed inventory effectively, reducing waste and optimizing stock levels.
Education
Bachelor of Arts - English
University of Texas
TX05-1983
Skills
- POS terminal operation
- Teamwork
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
Art Gallery Assistant
Sabado Galleries
01.2024 - Current
Concierge
Maui Concierge
11.2020 - 12.2024
General Manager
Little Eagle Lodge
05.2016 - 03.2020
Food and Beverage Manager
Ritz Carlton Club and Residence Kapalua Bay
03.2012 - 09.2016
Bachelor of Arts - English
University of Texas
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