Harly Schwab

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.

Attending to guests in a quick and timely manner while ensuring they enjoy their experience. Providing knowledge of the menu to make suggestions to guests and upselling products. Verbal and written communication with multiple tables at a time in a friendly and professional manner while in a enthusiastic environment

• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Was responsible for providing beverages and snacks to players on the golf course while accommodating to their requests. Providing professional and quick service throughout golfers rounds.

• Greeted guests and inquired into beverage choices.
• Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
• Managed closing duties by restocking items on cart and reconciling cash drawer.

Started off as a team member at age 15 in Photography and Service Department where I demonstrated and explained merchandise to customers and interacted with guests one on one greeting them in a welcoming manner.

Got promoted to a Sales Lead at age 16-17 In Photography and Service Department where my focus was promoting sales and products that fit with what each customers specific needs. . Was given a goal number of products to reach per shift while supporting management.

• Trained new team members by relaying information on company procedures and safety requirements.

Got promoted as Assistant Supervisor at age 17 in the Photography and Service department working between Supervisors and Team Members. Held the responsibility of performing administrative tasks such as opening and closing and documenting procedures.

• Revised work practices to improve efficiency, boost quality and meet production goals.
• Resolved issues quickly to maintain productivity goals.