Radella Aronov
Kent,OH
Summary
Proven to excel in fast-paced environments, I enhanced customer satisfaction and sales at Oak and Embers through exceptional service and strong multitasking abilities. Skilled in customer relations and POS system management, my proactive approach and interpersonal communication skills have consistently improved team efficiency and client rapport, contributing to significant service quality advancements. Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
2
2
years of professional experience
Work History
Server
Oak and Embers
07.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Sales Representative
Cutco Cutlery
08.2023 - 12.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
Store Associate
Smoothie King
08.2022 - 08.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Collaborated with team members to execute promotional events, leading to increased sales.
- Managed inventory to keep shelves well-stocked and organized, contributing to seamless shopping experience.
- Trained new associates in customer service protocols, enhancing team efficiency and consistency.
Education
Bachelor of Arts - Interior Design
Kent State University
Kent, OH05-2027
High School Diploma -
Gahanna Lincoln High School
Gahanna, OH05-2023
Skills
- Strong work ethic
- Customer relations
- Customer assistance
- Exceptional customer service
- Interpersonal communication skills
- Organization
- Professional appearance
- Hospitality service expertise
- Problem-solving acumen
- Sales presentations
- Active listening techniques
Languages
Spanish
Full Professional
French
Professional Working
English
Native or Bilingual
Russian
Native or Bilingual
Interests
I was born in Columbus, Ohio but am Originally from Russia I grew up travelling around the world with my mother, living in Russia, Spain and Kazakhstan I enjoy hands-on projects and activities, as well as fast-pace sports I was a professional dancer for 10 years, playing volleyball on the side I've always had a passion for arts; photography, acting, designing Interior Design is my true passion, I thoroughly enjoy the learning process as well as the struggles that come with it
I'm very driven and goal orientated I love learning new things and making mistakes throughout the process Most would say I'm open-minded, being extremely self-aware and empathetic of others in situations
Timeline
Server
Oak and Embers
07.2024 - 12.2024
Sales Representative
Cutco Cutlery
08.2023 - 12.2023
Store Associate
Smoothie King
08.2022 - 08.2023
Bachelor of Arts - Interior Design
Kent State University
High School Diploma -
Gahanna Lincoln High School
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