Harmick Makiese
IT Technician
Summary
Motivated employee learns quickly in fast-paced. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
12
12
years of post-secondary education
2
2
Certificates
3
3
Languages
Work History
Machine Operator
MilliporeSigma
Danvers, MA
09.2022 - Current
- Set up work area and machines for the manufacturing of product (bags).
- Load and operate various manufacturing machinery per the standard operating procedure.
- Identify and communicate any machine problems to the preventive maintenance team.
- Identify and communicate any processing or quality problems to the area leadership.
- Maintain a high level of housekeeping at the machine areas.
- Follow all safety, operational requirements, and procedures as established and instructed in the standard operation procedure.
- Learn process and implementation.
IT Help Desk Technician
TechLive Connect
Gurgaon, Manesar
03.2016 - 07.2017
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Devised solutions to operations issues related to software working closely via phone, email, live chat and web teleconference.
- Configured hardware, devices and software to set up work stations for employees.
- Troubleshooting basic IT issues.
- Troubleshooting networking and connection issues.
- Installing and upgrading operating system and computer software.
- Installing and maintaining hardware and computer peripherals.
- Responding to client support requests.
Education
Master of Science - Computer Information System
Boston University
United State Of America, Boston, MA 09.2022 - Current
Master of Science - Information Technology
Cyprus International University
Turkish Republic Of Northern Cyprus, Nicosia 09.2017 - 01.2020
Bachelor of Science - Computer Application
Jamia Hamdard University
Inde, New Delhi 08.2013 - 06.2016
High School Diploma -
Complexe Scolaire Tshobo
Democratic Republic Of Congo, Kinshasa 07.2001 - 07.2007
Skills
Desktop support
HTML
CSS and Bootstrap
Windows Server 2012 R2
SQL (Comprehensive Knowledge)
MS Office
Router and Switching Configuration
Network Troubleshooting
Good Knowledge of Network Protocols
Proficient in technical and non-technical communication both oral and written
Certification
Microsoft Certified Solutions Associate (MCSA 2012 R2)
Timeline
Master of Science - Computer Information System
Boston University
09.2022 - Current
Machine Operator
MilliporeSigma
09.2022 - Current
Master of Science - Information Technology
Cyprus International University
09.2017 - 01.2020
Microsoft Certified Solutions Associate (MCSA 2012 R2)
03-2016
IT Help Desk Technician
TechLive Connect
03.2016 - 07.2017
Cisco Certified Network Associate Routing and Switching
05-2014
Bachelor of Science - Computer Application
Jamia Hamdard University
08.2013 - 06.2016
High School Diploma -
Complexe Scolaire Tshobo
07.2001 - 07.2007