Harmick Makiese
IT Technician
Summary
Motivated employee learns quickly in fast-paced. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
12
12
years of post-secondary education
2
2
Certificates
3
3
Languages
Work History
Machine Operator
MilliporeSigma
Danvers, MA
09.2022 - Current
- Set up work area and machines for the manufacturing of product (bags).
- Load and operate various manufacturing machinery per the standard operating procedure.
- Identify and communicate any machine problems to the preventive maintenance team.
- Identify and communicate any processing or quality problems to the area leadership.
- Maintain a high level of housekeeping at the machine areas.
- Follow all safety, operational requirements, and procedures as established and instructed in the standard operation procedure.
- Learn process and implementation.
IT Help Desk Technician
TechLive Connect
Gurgaon, Manesar
03.2016 - 07.2017
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Devised solutions to operations issues related to software working closely via phone, email, live chat and web teleconference.
- Configured hardware, devices and software to set up work stations for employees.
- Troubleshooting basic IT issues.
- Troubleshooting networking and connection issues.
- Installing and upgrading operating system and computer software.
- Installing and maintaining hardware and computer peripherals.
- Responding to client support requests.
Education
Master of Science - Computer Information System
Boston University
United State Of America, Boston, MA 09.2022 - Current
Master of Science - Information Technology
Cyprus International University
Turkish Republic Of Northern Cyprus, Nicosia 09.2017 - 01.2020
Bachelor of Science - Computer Application
Jamia Hamdard University
Inde, New Delhi 08.2013 - 06.2016
High School Diploma -
Complexe Scolaire Tshobo
Democratic Republic Of Congo, Kinshasa 07.2001 - 07.2007
Skills
Desktop support
Certification
Microsoft Certified Solutions Associate (MCSA 2012 R2)
Timeline
Master of Science - Computer Information System
Boston University
09.2022 - Current
Machine Operator
MilliporeSigma
09.2022 - Current
Master of Science - Information Technology
Cyprus International University
09.2017 - 01.2020
Microsoft Certified Solutions Associate (MCSA 2012 R2)
03-2016
IT Help Desk Technician
TechLive Connect
03.2016 - 07.2017
Cisco Certified Network Associate Routing and Switching
05-2014
Bachelor of Science - Computer Application
Jamia Hamdard University
08.2013 - 06.2016
High School Diploma -
Complexe Scolaire Tshobo
07.2001 - 07.2007
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