Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Harmoni Castle

White Castle,United States

Summary

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Welcoming Customer Service adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Personable and reliable with natural ability to connect with customers and provide exceptional service. Possesses foundational knowledge of cash handling procedures and point-of-sale systems, ensuring accurate and efficient transactions. Committed to enhancing customer satisfaction and contributing to positive shopping experience.

Overview

3
3
years of professional experience

Work History

Customer Service Associate Cashier

Walmart
02.2024 - 09.2024
  • Streamlined check-out process for improved customer experience and reduced wait times.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Proactively addressed potential issues through clear communication with both customers and management staff.
  • Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Demonstrated flexibility by assisting in other departments as needed, supporting overall store success.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Operated cash register to record transactions accurately and efficiently.

Customer Service Cashier

Home Depot
10.2023 - 02.2024
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Counted money in drawers at beginning and end of each shift.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Met customer service goals and exceeded customer expectations.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Used POS system to enter orders, process payments and issue receipts.
  • Redeemed coupons to discount purchases.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.

Overnight Stocker

Target
02.2022 - 03.2023
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Managed timely and effective replacement of damaged or missing products.
  • Stocked designated items on shelves, end caps and displays.
  • Kept work areas neat, clean and free from debris.

Education

High School Diploma -

Plaquemine Senior High School
Plaquemine, LA
05-2022

Skills

  • Strong work ethic
  • Reliability and punctuality
  • Team player mentality
  • Cash handling expertise
  • Customer service
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Customer satisfaction
  • Adaptability and flexibility
  • Product knowledge
  • Conflict resolution

Accomplishments

    Recognized by Walmart for exceptional customer service and received a Letter of Recognition

Timeline

Customer Service Associate Cashier

Walmart
02.2024 - 09.2024

Customer Service Cashier

Home Depot
10.2023 - 02.2024

Overnight Stocker

Target
02.2022 - 03.2023

High School Diploma -

Plaquemine Senior High School

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Harmoni Castle