Harmoni Woods
Kansas City
Summary
Dynamic Outreach Executive with Oak Street Health, skilled in client assessment and effective communication. Proven ability to establish partnerships and enhance outreach initiatives. Adept at community engagement and problem-solving, ensuring stakeholder satisfaction and operational success. Committed to delivering exceptional service and fostering collaborative relationships in any work environment.
Overview
2
2
years of professional experience
Work History
Outreach Executive
Oak Street Health
2026.03 - Current
- Develop and maintain relationships with community organizations, healthcare providers, and local partners to increase patient engagement.
- Execute community outreach initiatives to educate Medicare-eligible individuals about healthcare services.
- Conduct outbound calls and in-person outreach to connect prospective patients with primary care resources and schedule eligible patients for visits.
- Coordinate outreach events, health fairs, and community presentations to increase brand awareness.
- Track outreach activities and maintain accurate documentation using CRM systems.
- Collaborate with interdisciplinary healthcare teams to improve patient access and care coordination.
- Build strategic partnerships that contribute to patient growth and community engagement goals.
- Ensure all outreach activities comply with HIPAA regulations and organizational standards.
Outreach Coordinator
United Healthcare
2025.08 - 2026.01
- Coordinated and supported outreach events at various locations of health practices in partnership with key stakeholders.
- Obtained Medical Records and Handled PHI
- Scheduled and set appointments for medical record retrieval through outbound calls/ emails
- Established collaborative partnerships with external organizations to support outreach objectives.
- Developed and maintained relationships with key stakeholders, such as community leaders, health practices, and organizations.
Call Center Agent
Shyft Off Courp.
2025.05 - 2025.07
- Managed high-volume inbound customer calls while maintaining quality standards.
- Assessed customer needs and provided effective solutions.
- Scheduled follow-up appointments and managed customer communications.
- Resolved escalated customer concerns professionally.
- Utilized multiple computer systems and databases to research customer inquiries
Insurance Agent
L.L.O.Y.D. Agencies LLC
2024.10 - 2025.02
- Evaluated customer insurance needs and recommended appropriate coverage.
- Analyzed policy information and claims data.
- Explained policy coverage and benefits to clients.
- Built lasting customer relationships through excellent service.
- Resolved customer issues while maintaining compliance with company standards.
Education
High School Diploma -
Raytown High School
Raytown, MO05.2024
Skills
- Data gathering
- Client assessment
- Legal codes
- Multitasking
- Integrity
- Work from home experience
- Computer analysis
- Cash management
- Medical Record Retrieval
- Inventory organization
- Sales reporting
- Effective communication
- Active listening
- Attention to detail
- Customer service
- Troubleshooting Equipment
- Resolving issues
- Problem-solving skills
- Data entry
- Typing speed
- Call center operations
- Technical support
Timeline
Outreach Executive
Oak Street Health
2026.03 - Current
Outreach Coordinator
United Healthcare
2025.08 - 2026.01
Call Center Agent
Shyft Off Courp.
2025.05 - 2025.07
Insurance Agent
L.L.O.Y.D. Agencies LLC
2024.10 - 2025.02
High School Diploma -
Raytown High School