Harmonie Bearden
Aurora,CO
Summary
Compassionate caregiver with extensive experience at Family Resource Home Care, excelling in elderly care and enhancing patient comfort. Proven problem-solver and effective communicator, adept at multitasking and fostering teamwork. Recognized for maintaining a safe environment and delivering exceptional service, ensuring optimal health outcomes and client satisfaction.
Overview
4
4
years of professional experience
Work History
Caregiver
Family Resource Home Care
Denver, CO
12.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Transported clients to and from medical appointments with safety and efficiency.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Answered incoming call in a timely manner while also assisting with schedule changes and answering all questions.
- Ran orientation for new caregivers
Server/host
Romanos Pizzeria
Englewood, CO
08.2022 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Host
Bacon Social House
Littleton, CO
09.2023 - 11.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Server/Host
Black Bear Diner
Aurora, Co
08.2021 - 07.2022
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Provided patrons with estimated waiting times during peak service hours.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Bachelor Of Social Work -
Metropolitan State University of Denver
Denver, CORangeview High School
Aurora, CO05.2020
Skills
- Respectful and compassionate
- Elderly care
- Problem-solving
- Multitasking and organization
- Team collaboration
- Conflict resolution
Timeline
Caregiver
Family Resource Home Care
12.2024 - Current
Host
Bacon Social House
09.2023 - 11.2024
Server/host
Romanos Pizzeria
08.2022 - 03.2025
Server/Host
Black Bear Diner
08.2021 - 07.2022
Bachelor Of Social Work -
Metropolitan State University of Denver
Rangeview High School