Amber McGill

Assist in structuring vehicle transactions, securing competitive financing, and maximizing dealership profitability while ensuring full legal and lender compliance. Effectively present F&I products by clearly explaining coverage, building value, and addressing customer objections. Establish strong rapport to deliver a seamless, trustworthy customer experience.

Oversee all aspects of the sales department to drive volume, profitability, and customer satisfaction while maintaining compliance with manufacturer and dealership standards. Lead, train, and motivate sales management and sales teams to achieve performance goals and improve operational efficiency. Set and execute sales strategies to meet monthly, quarterly, and annual targets. Manage inventory levels, pricing strategies, and aging to maximize turn and gross and drive traffic. Recruit, train, coach, and develop sales managers and sales staff. Establish and enforce sales processes that align with Ford standards and CSI goals. Maintain manufacturer relationships and ensure compliance with Ford programs and policies. Resolve escalated customer concerns and protect dealership reputation.

*Primary assignment at Ford dealership with cross-functional support for Nissan and CDJR stores within the same dealer group as needed.

Progressed through multiple roles within the dealership, beginning as internet manager and advancing through backup finance, sales consultant, and full-time finance manager positions. This cross-functional growth provided hands-on experience across lead management, sales operations, deal structure, financing, compliance, and customer experience, forming a well-rounded foundation in automotive retail leadership and creating a passion for the business.