Harmony Brooks
Apopka
Summary
I have worked/work in both fields of industries ; Food and Retail. As well as some office work. I was a server for a few months, mainly was a To-Go Host for the duration of my time at my Texas Roadhouse. I also have prior Host experience! The Office skills I have range from writing emails, to a few phone calls. My current place of work at Beth's Burger Bar, have given me experience with cash registers and accommodating guests.
My time at Hot Topic gave me the ability to learn how to be a great manager, and to accommodate customers if they were unsatisfied with their experience at our location. It also gave me an opportunity to build my knowledge of proper team building to make sure my team was successful throughout our shifts.
Overview
6
6
years of professional experience
Work History
Agent
Concentrix
Lake Mary, FL
06.2026 - Current
- Engaged with customers across multiple channels to resolve concerns efficiently.
- Responded to customer inquiries and complaints professionally, ensuring timely resolution.
- Provided excellent service through inbound and outbound calls, achieving service targets.
- Provided customer service to clients through phone and email communication.
- Collaborated with teams to resolve customer issues and enhance satisfaction.
Bartender
Beth's Burger Bar
Orlando, FL
08.2023 - 06.2026
- My responsibilities include helping customers with their orders and payment
- Answering any questions or concerns, and making sure any accommodations they need are met
- Maintaining a clean environment, making sure every table is clean and ready for the next guest
- Taking and cleaning any dishes from the guest or their respected area
- Prepared and served a variety of cocktails and beverages to customers.
- Cultivated strong working relationships with fellow employees through effective communication, contributing to team cohesion.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Served wine, beer, and cocktails to patrons at the bar.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Maintained cleanliness and organization of bar area to ensure a pleasant environment for guests and efficient service.
- Engaged customers to foster a welcoming and friendly atmosphere, enhancing their overall experience.
Hot Topic Part Time Assistant Manager
Hot Topic
Orlando, FL
06.2023 - 12.2025
- My responsibilities include making sure customers are assisted with any questions they may have with merchandise
- Making sure they check out with no issues, and making sure they're signed up for our loyalty program which will allow them to receive points to their respected account which will in turn; give them coupons off, etc!
- Making sure merchandise is arranged properly and in its respected place
- Started as sales associate, learned how to work on sales floor
- Gained management experience, learned new skills that entailed how to manage the sales floor and make sure the customers are satisfied with their experience at our store.
- I’m one of the stock managers, so that entailed that I kept our back room clean and organized so when customers needed a product in a different size or a product we had few of, my associates were able to easily find it in the back room without any issues.
- I learned skills on how to handle situations with customers, good or bad, to make sure that by the end of the interaction the customer was satisfied.
Seed Puller
Knox Horticulture
Winter Garden, FL
08.2021 - 06.2023
- My responsibilities were to make sure any seed paperwork was done correctly and everything that I needed to pull for production was pulled on time and any emails needed to be sent out to my higher up about any seed issues, were sent right away
- My accomplishments were positive feedback from my managers
- As well as being ahead on my paperwork and starting early on the following weeks
Server and Hostess
Texas Roadhouse
Orlando, FL
12.2020 - 06.2023
- My responsibilities were to make sure each of my guests were taken care of and any accommodations they needed were met
- Accomplishments of mine was positive feedback from my guests after their visit to the establishment
Education
High School Diploma -
Ocoee High School
Ocoee, FLSkills
- Customer service
- Basic math
- Communication skills
- Cash handling
- Writing skills
- Food service
- Restaurant experience
- Cashiering
- Sales
- Leadership
- Organizational skills
Timeline
Agent
Concentrix
06.2026 - Current
Bartender
Beth's Burger Bar
08.2023 - 06.2026
Hot Topic Part Time Assistant Manager
Hot Topic
06.2023 - 12.2025
Seed Puller
Knox Horticulture
08.2021 - 06.2023
Server and Hostess
Texas Roadhouse
12.2020 - 06.2023
High School Diploma -
Ocoee High School